Favour Ubalaka

Contacted homeowners to offer remodeling services and scheduled appointments for estimates. Utilized sales techniques to increase close rates and maintained follow-ups.

Managed reservations for rental properties, ensuring guest satisfaction. Handled inquiries, coordinated with cleaning teams, and processed payments.

Managed high-volume calls, addressing inquiries and resolving issues. Recorded interactions accurately and trained new staff on procedures.

Conducted outbound sales calls for loans and insurance policies, converting leads into clients. Exceeded monthly revenue targets through strategic selling.

Managed customer inquiries and complaints, ensuring superior service. Built rapport with customers through effective communication and maintained product knowledge for assistance.

Handled customer complaints and inquiries with excellent communication skills. Developed strong customer relationships and maintained knowledge of products to assist customers effectively.

Managed high-volume inbound and outbound calls, effectively addressing customer inquiries and resolving issues. Utilized CRM software for customer management and helped train new staff on service procedures.

Studied Airbnb management, focusing on optimizing property listings and enhancing guest experiences.

Completed a course on call center operations, learning strategies for effective communication and customer engagement.

Completed a certification program that provided in-depth knowledge and skills in customer service best practices.

Completed a course to enhance skills in customer care, focusing on effective communication and customer satisfaction.