Olubukola Obasola
@olubukolaobasola
Dedicated customer service professional with strong analytical skills.
NigeriaWhat I'm looking for
I am a resourceful and proactive individual committed to contributing significantly to organizational goals and objectives. With a background in customer support, operations, and business management, I strive for excellence and meaningful changes in every role I undertake. My experience has equipped me with analytical thinking skills and a dedication to helping organizations achieve their long-term objectives.
Throughout my career, I have successfully developed a customer service and support system that enhances client satisfaction and loyalty. My tenure at BLUETTI Energy Nigeria has honed my abilities in diagnosing and resolving customer issues, maintaining accurate records, and gathering feedback for continuous improvement. I pride myself on my effective communication skills and my capacity to foster strong relationships with customers.
With a Higher National Diploma in Accounting and various certifications in customer service management, I am eager to bring my skills to a new role where I can continue to grow and make a positive impact within the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Bluetii Energy Nigeria
Sep 2024 - Present (11 months)
Handled customer enquiries via phone, email, chat, or social media, providing information about products, services, and policies. Diagnosed and resolved customer issues, such as technical problems, returns, or billing concerns, aiming for prompt and effective solutions.
Customer Service Officer
Ecobank Nigeria
Mar 2024 - Aug 2024 (5 months)
Provided customer support for online and mobile banking, assisting with account maintenance and opening. Monitored customer accounts for suspicious activity and escalated service issues.
Bursar/Class Assistant
Command Day Secondary School
Jan 2023 - Dec 2023 (11 months)
Managed file arrangements for new and existing students and issued receipts to stakeholders. Constructed comprehensive lesson plans, researched new teaching materials, and oversaw examinations.
Front Desk Executive/Administrative Assistant
Beato Grills
Jan 2021 - Dec 2022 (1 year 11 months)
Responded to customer enquiries and complaints in a timely and professional manner. Created and managed company emails to provide effective feedback to client requests and handled company financial records to detect errors.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
Higher National Diploma, Accounting
2019 - 2021
Studied Accounting at Lagos State Polytechnic, focusing on advanced financial principles and practices. Gained expertise in managing financial records and preparing statements.
Ogun State Institute of Technology
National Diploma, Accounting
2015 - 2017
Completed a National Diploma in Accounting at Ogun State Institute of Technology. Developed foundational knowledge in accounting principles and financial operations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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