Open to opportunities

Olubukola Obasola

@olubukolaobasola

Message

Dedicated customer service professional with strong analytical skills.

Nigeria

Message

What I'm looking for

I am looking for a role that fosters growth, teamwork, and meaningful contributions.

I am a resourceful and proactive individual committed to contributing significantly to organizational goals and objectives. With a background in customer support, operations, and business management, I strive for excellence and meaningful changes in every role I undertake. My experience has equipped me with analytical thinking skills and a dedication to helping organizations achieve their long-term objectives.

Throughout my career, I have successfully developed a customer service and support system that enhances client satisfaction and loyalty. My tenure at BLUETTI Energy Nigeria has honed my abilities in diagnosing and resolving customer issues, maintaining accurate records, and gathering feedback for continuous improvement. I pride myself on my effective communication skills and my capacity to foster strong relationships with customers.

With a Higher National Diploma in Accounting and various certifications in customer service management, I am eager to bring my skills to a new role where I can continue to grow and make a positive impact within the organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Bluetii Energy Nigeria

Sep 2024 - Present (11 months)

Handled customer enquiries via phone, email, chat, or social media, providing information about products, services, and policies. Diagnosed and resolved customer issues, such as technical problems, returns, or billing concerns, aiming for prompt and effective solutions.

Customer Service CRM Technical Support Customer Feedback Analysis Communication Skills

Customer Service Officer

Ecobank Nigeria

Mar 2024 - Aug 2024 (5 months)

Provided customer support for online and mobile banking, assisting with account maintenance and opening. Monitored customer accounts for suspicious activity and escalated service issues.

Customer Support Mobile Banking Account Management Banking Regulations

Bursar/Class Assistant

Command Day Secondary School

Jan 2023 - Dec 2023 (11 months)

Managed file arrangements for new and existing students and issued receipts to stakeholders. Constructed comprehensive lesson plans, researched new teaching materials, and oversaw examinations.

File Management Lesson planning Teaching Materials Development Examination Oversight

Front Desk Executive/Administrative Assistant

Beato Grills

Jan 2021 - Dec 2022 (1 year 11 months)

Responded to customer enquiries and complaints in a timely and professional manner. Created and managed company emails to provide effective feedback to client requests and handled company financial records to detect errors.

Customer Service Administrative Support

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Higher National Diploma, Accounting

2019 - 2021

Studied Accounting at Lagos State Polytechnic, focusing on advanced financial principles and practices. Gained expertise in managing financial records and preparing statements.

Ogun State Institute of Technology

National Diploma, Accounting

2015 - 2017

Completed a National Diploma in Accounting at Ogun State Institute of Technology. Developed foundational knowledge in accounting principles and financial operations.