Olorunwa Odusanya

I am a dedicated customer support specialist with a strong background in sales and a recent certification in cybersecurity through the Google Cybersecurity Professional Certificate. My experience spans various roles where I have been recognized for my excellent client support and issue resolution skills. I am passionate about merging customer service with IT and cybersecurity to enhance secure user experiences.

In my previous role as an Outbound Officer at Non-standard Finance (UK), I educated customers on various loan offers and effectively persuaded potential clients by highlighting product benefits. My ability to handle objections and inquiries with professionalism has allowed me to convert leads into qualified prospects successfully. Additionally, I have experience as a Customer Service Executive at Ashluxury, where I managed multi-channel customer support, ensuring timely resolution of inquiries and maintaining a positive brand image.

With a Bachelor’s degree in Public Administration from the Federal University of Lagos, I possess strong problem-solving skills and a solid grasp of security awareness and risk management. I am committed to providing exceptional service while continuously improving processes to enhance customer satisfaction.