Christiana Osude
@christianaosude
Customer-focused banking support professional with 3+ years delivering empathetic client service and CRM expertise.
What I'm looking for
I am a customer-focused professional with over three years of experience supporting clients across banking-adjacent, administrative, teaching, and sales environments. I prioritize clear, empathetic communication and timely resolution of inquiries to build trust and retain customers.
At Airtel I engaged customers across multiple channels, contributed to a 15% increase in customer acquisition, and improved satisfaction by providing accurate product information and on-the-spot support. I maintain organized records of interactions to improve follow-up efficiency and service quality.
Earlier roles as a teacher and office assistant strengthened my documentation, reporting, and interpersonal skills, improving information accessibility by 20% and office efficiency by 25%. I bring strong conflict-resolution abilities and experience with CRM tools and ticketing systems.
I am committed to professionalism, confidentiality, and continuous learning, and I apply strong problem-solving and critical-thinking skills to support cross-functional teams and deliver measurable service improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Airtel
Jan 2023 - Present (2 years 11 months)
Engaged customers across channels, resolving inquiries and promoting services to contribute to a 15% increase in customer acquisition while improving satisfaction through accurate information and timely escalation.
Teacher
Government Secondary School
Jan 2022 - Dec 2023 (1 year 11 months)
Provided one-on-one support to students and parents, improving satisfaction and accessibility of information by 20% through clear communication and accurate documentation.
Office Assistant
Prudent Risk Advisors Ltd
Jan 2021 - Dec 2022 (1 year 11 months)
Responded to client inquiries by phone and email and improved office efficiency by 25% through effective filing, documentation, and administrative support.
Laboratory Intern
Automated Geotechnical Limited
Jan 2018 - Dec 2018 (11 months)
Maintained accurate data logs and reports, achieving a 20% improvement in information accuracy and supporting project documentation and client updates.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Geology
2015 - 2019
Completed a Bachelor of Science in Geology with coursework and practicals focused on geological principles and data analysis.
Our Lady of Apostles
SSCE, Secondary Education
2008 - 2014
Completed secondary school education culminating in the Senior Secondary Certificate Examination (SSCE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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