Oluwanifemi Otemade
@oluwanifemiotemade
Detail-oriented finance professional specializing in customer support, data-driven problem solving, and compliance.
NigeriaWhat I'm looking for
I am a detail-oriented finance professional with strong foundations in economic theory, financial modeling, and data analysis, complemented by hands-on customer support experience across SaaS and financial services.
I've delivered high-volume, multi-channel support, maintained rigorous SLAs and quality scores, diagnosed technical issues and escalated structured reports to Product and Engineering, and contributed actionable insights that reduced repeat inquiries and improved workflows.
I hold a B.Sc. in Finance and certifications in Compliance Management and Customer Service, and I bring a client-first mindset, cross-functional collaboration skills, and experience documenting processes and building knowledge-base content to drive operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Simple Life
Jan 2024 - Present (2 years 1 month)
Delivered remote multi-channel technical support for a global user base, maintaining 90% QA score, 85% CSAT, 5-minute first response and 15-minute average resolution while reducing repeat inquiries through documented insights.
Customer Support Specialist
LEMFI
Jan 2022 - Jan 2024 (2 years)
Led end-to-end customer issue resolution and reduced backlog by improving SLAs and workflows; analysed recurring issues and collaborated with Product and Engineering to drive service and process improvements.
Customer Service Representative
Rosabon
Jan 2021 - Jul 2022 (1 year 6 months)
Managed customer feedback systems and social channels, improving engagement to 90% satisfaction and reducing inquiry handling time by 45% while supporting payments, reconciliations, and loan servicing.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Lagos
Bachelor of Science, Finance
Activities and societies: Voluntary work, environmental conservation, reading, gaming, travel
Completed a Bachelor of Science in Finance with a thesis on the impact of microfinance banks in the development of rural areas in Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Interested in hiring Oluwanifemi?
You can contact Oluwanifemi and 90k+ other talented remote workers on Himalayas.
Message OluwanifemiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
