Open to opportunities

Benita Nnanna

@benitannanna

Message

Dynamic customer support specialist with a proven track record.

Nigeria

Message

What I'm looking for

I seek a role that fosters growth, values customer experience, and encourages innovation.

I am a dedicated customer support specialist with a strong background in enhancing customer satisfaction through effective resolution of technical issues. My experience spans various roles, including my current position at Teleperformance, where I provide technical support and ensure customer satisfaction through exceptional communication skills and problem-solving techniques.

Throughout my career, I have demonstrated an ability to gather and analyze data effectively, leading to significant improvements in service efficiency. My previous roles at Fidelity Bank and as an Assistant Secretary at the National Youth Corp have equipped me with a diverse skill set, including ticket management, system documentation, and customer service optimization. I am committed to continuous improvement in customer experience and operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance

May 2024 - Present (1 year 1 month)

Provided technical support to customers by responding to inquiries and resolving issues in a timely manner. Assisted customers with product installation, troubleshooting, and usage questions while ensuring customer satisfaction through effective communication skills.

Technical Support Customer Satisfaction Communication Skills Troubleshooting Research

Customer Representative

Fidelity Bank

Jan 2022 - May 2023 (1 year 4 months)

Addressed client inquiries over the telephone, showcasing proficiency in understanding products. Prepared comprehensive call logs and reports from customer support activities while leveraging software to troubleshoot problems.

Troubleshooting Customer Support Communication Reporting

Assistant Secretary

National Youth Corp, Nigeria Shippers Council

Mar 2021 - Apr 2022 (1 year 1 month)

Compiled and distributed minutes of meetings, scheduled management meetings, and performed office duties such as answering phones and liaising with clients. Assisted the administrative department with clerical duties.

Scheduling Communication Meeting Management

Industrial Trainee

Flour Mills of Nigeria PLC

Jun 2018 - Feb 2020 (1 year 8 months)

Analyzed product defects and quality lapses, developed inspection protocols, and implemented strategies for safe food production. Conducted microbial tests and ensured compliance with safety standards.

Quality Production Compliance Implementation Strategy Reporting

Sales Associate

Mac Foris Pharmaceutical

Nov 2019 - Feb 2020 (3 months)

Managed inventory and monitored sales while taking payments for purchases. Informed customers about sales, promotions, and policies, and addressed their concerns.

Sales Payments Communication