Olorunleke Temitope Godwin
@olorunleketemitopego
Experienced customer care professional skilled in CRM, KYC, and client retention.
NigeriaWhat I'm looking for
I am a seasoned customer care professional with extensive experience across call centers, KYC verification, and client relationship management. I consistently achieve first-call resolution, improve NPS, and use CRM platforms like Avaya, Genesys, Ameyo, CLM and Atlas to deliver timely, accurate customer support.
I have supported public health campaigns as a field monitor and worked as a laboratory assistant, bringing strong data-entry, reporting and compliance skills to every role. I mentor new hires, lead by example, and seek opportunities to drive process improvements and measurable customer-success outcomes.
Experience
Work history, roles, and key accomplishments
Call Center Agent
D'keff Professional Ltd / D.light
Apr 2025 - Present (4 months)
Verified KYC documentation, maintained compliance databases, conducted risk assessments, monitored transactions for suspicious activity, and resolved customer inquiries to ensure regulatory compliance and accurate onboarding.
Customer Service Representative
Ison Xperiences Limited
Feb 2025 - Mar 2025 (1 month)
Handled complaints and inquiries from high-value customers via calls and email, consistently achieving First Call Resolution to maintain service quality.
Customer Service Representative
Ison Xperiences Limited
Oct 2024 - Jan 2025 (3 months)
Resolved customer complaints, educated users on products and services, and achieved first call resolution, contributing to improved NPS for the client.
Laboratory Assistant
Aafin Primary Health Center
Aug 2023 - Jun 2024 (10 months)
Performed laboratory tests, generated accurate and reliable data, and maintained detailed records to support clinical diagnostics during NYSC service.
WOIndependent Monitor
World Health Organization
Sep 2023 - Mar 2024 (6 months)
Monitored vaccination campaigns, supervised field teams, verified household visits, and submitted detailed ODK reports to improve immunization campaign accuracy.
Customer Care Representative
Ison Xperiences Limited
Nov 2020 - Jul 2023 (2 years 8 months)
Handled inbound and outbound calls, resolved customer complaints, achieved first call resolution, and provided regular feedback to MTN to improve service quality.
Waiter
La'crème Restaurant
Aug 2017 - Aug 2018 (1 year)
Provided menus, took orders, served food and drinks, and maintained service quality to ensure positive dining experiences.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic, Eket
Higher National Diploma, Science Laboratory Technology
Higher National Diploma in Science Laboratory Technology (Microbiology option) completed in 2022 at Heritage Polytechnic, Eket.
The Polytechnic Igboowu, Ilorin, Kwara state
National Diploma, Science Laboratory Technology
National Diploma in Science Laboratory Technology completed in 2019 at The Polytechnic Igboowu, Ilorin.
Availability
Location
NigeriaAuthorized to work in
Job categories
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