Olorunleke Temitope Godwin

Verified KYC documentation, maintained compliance databases, conducted risk assessments, monitored transactions for suspicious activity, and resolved customer inquiries to ensure regulatory compliance and accurate onboarding.

Handled complaints and inquiries from high-value customers via calls and email, consistently achieving First Call Resolution to maintain service quality.

Resolved customer complaints, educated users on products and services, and achieved first call resolution, contributing to improved NPS for the client.

Performed laboratory tests, generated accurate and reliable data, and maintained detailed records to support clinical diagnostics during NYSC service.

Monitored vaccination campaigns, supervised field teams, verified household visits, and submitted detailed ODK reports to improve immunization campaign accuracy.

Handled inbound and outbound calls, resolved customer complaints, achieved first call resolution, and provided regular feedback to MTN to improve service quality.

Provided menus, took orders, served food and drinks, and maintained service quality to ensure positive dining experiences.

Higher National Diploma in Science Laboratory Technology (Microbiology option) completed in 2022 at Heritage Polytechnic, Eket.

National Diploma in Science Laboratory Technology completed in 2019 at The Polytechnic Igboowu, Ilorin.