Open to opportunities

Esther Olajide

@estherolajide

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Customer support professional who resolves complaints, manages records, and builds positive client experiences.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can handle inquiries, manage records, and improve service quality while continuing to learn and grow in a fast-paced team.

I enjoy helping people, solving problems, and creating positive customer experiences. Through customer service, retail support, and administration, I’ve built strong communication, organization, and relationship-building skills that help me handle inquiries, support daily operations, and keep records accurate.

In my customer support role, I handled customer inquiries, explained products and services, and captured and communicated customer feedback accurately. In administrative and research support, I managed the filing and retrieval of student records with accuracy and confidentiality, supported office documentation and proofreading, and contributed to literature reviews, data collection, and research activities; I’m ready to bring that same reliability and care to a team that values growth and meaningful impact.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

ISON Xperiences BPO

Mar 2025 - Mar 2026 (1 year)

Handled customer inquiries and provided professional support by explaining products and services. Captured and communicated customer feedback accurately.

Customer Support Client Communication Complaint Resolution CRM Freshdesk Zoho HubSpot Customer Feedback

Administrative & Research Support

University of Ilorin (NYSC)

Apr 2024 - Mar 2025 (11 months)

Managed filing, organization, and retrieval of student records while ensuring accuracy and confidentiality. Provided administrative and secretarial support including proofreading reports, preparing documents, and supporting literature reviews, data collection, and research activities.