Adejoke Blessing
@adejokeblessing
Results-driven customer service professional with strong verification and CRM expertise.
NigeriaWhat I'm looking for
I’m a results-driven customer service professional with over five years’ experience in high-volume, fast-paced roles, skilled in verification, CRM tools (Zendesk, Kazi, Angaza), and ticket resolution within SLAs. I’ve handled customer verification and compliance for Video Prospecting Process (VPP), solved technical queries, and coordinated cross-functional logistics to improve service delivery.
I am known for attention to detail, problem-solving, and proactive process improvement, with direct experience in sales, contact center operations, and administrative coordination. I hold certifications in Project Management, Office Administration Management, and Customer Service Management and seek roles where I can apply verification, customer engagement, and operations skills to drive quality and efficiency.
Experience
Work history, roles, and key accomplishments
Customer Engagement Executive
Sun King
Aug 2022 - Present (3 years 5 months)
Verify and approve customer onboarding videos and CRM records, ensuring KYC and compliance standards are met while resolving escalations and technical queries within SLA.
Contact Center Representative
GTConnect
Oct 2021 - Aug 2022 (10 months)
Handled high volumes of service requests and data processing, maintained organized records, and collaborated with logistics and warehouse teams to resolve delivery issues.
Company Secretary
Terzarghi Engineering Ltd.
Sep 2019 - Apr 2021 (1 year 7 months)
Managed file administration and shipping documentation, coordinated daily logistics and delivery confirmations with external partners to ensure accurate dispatch records.
Customer Care Representative
ISON BPO International Ltd.
Oct 2018 - Sep 2019 (11 months)
Maintained detailed logs of product and service complaints and tracked resolutions to ensure timely follow-up and customer satisfaction.
Sales Representative
Hamaz Communication Limited
Served walk-in customers for mobile device sales, managed warranty and insurance claims, coordinated replacements, and educated customers on insurance processes.
UADirect Sales Agent
United Bank for Africa
Marketed and sold retail banking products, completed KYC documentation, onboarded customers, and met daily and monthly sales targets while providing frontline customer service.
Education
Degrees, certifications, and relevant coursework
NCNational Youth Service Corps
National Youth Service, National Service
2017 - 2018
Completed mandatory one-year national service (NYSC) from 2017 to 2018 following HND completion.
Federal College of Land Resources Technology, Jos
Higher National Diploma, Agricultural Technology / Agricultural Extension & Management
2014 - 2017
Completed National Diploma in Agricultural Technology in 2014 and Higher National Diploma in Agricultural Extension & Management in 2017.
Availability
Location
NigeriaAuthorized to work in
Job categories
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