Olori Beauty

Greet clients and distribute food parcels to ~30 clients per shift while stocking, sorting donations, and supporting inventory checks to maintain efficient daily operations.

Handled 35+ daily customer queries across phone, social, chat and email, reduced escalation rates by 20% and managed 30+ returns/exchanges weekly while achieving 95% positive feedback.

Responded to 40+ incoming customer queries daily, resolved complaints and billing issues, processed refunds, and maintained ~90% customer satisfaction through accurate database updates and call routing.

Served as first contact for 50+ daily inquiries, resolved 85% of issues on first contact and improved response times by 15% through efficient request processing and customer-focused support.

Prepared and served food/beverages to ~100 customers daily, managed orders and deliveries, upheld hygiene standards and set up buffet service for up to 50 guests to ensure high service quality.

Performed infection-control cleaning duties, maintained H&S and hygiene standards, operated specialized equipment, and organized supplies to support patient and staff safety during clinical operations.

Prepared conference rooms, coordinated agency staff, maintained AV and tea points, managed inventory and submissions to HR to ensure professional event delivery and consistent service standards.

Completed a BA (Hons) in Business Management between April 2019 and May 2020, focusing on core business principles and management practices.

Completed a VTCT Level 2 NVQ Diploma in Beauty Therapy during 2016, acquiring practical skills in beauty treatments and client care.

Awarded an HND in Business Management from September 2013 to June 2015, covering practical and theoretical aspects of business operations.

Completed vocational diplomas including a First Diploma - Cabin Crew and BTEC First Diploma in Travel & Tourism between 2005 and 2008.

Completed general secondary education including qualifications in English and Maths from September 2000 to June 2005.