Olo Olorato
@oloolorato
I handle high-volume customer enquiries, coordinate transportation requests, and keep customer and office records accurate.
South AfricaWhat I'm looking for
I've supported customers at PLP Group by managing high-volume inbound calls, resolving service enquiries, and coordinating non-emergency transportation with dispatch teams and drivers.
At Find Holdings, I handled inbound enquiries, assessed customer needs, and maintained accurate CRM records to support documentation and follow-up. My experience also includes office administration at TECDA Protection Services, where I managed scheduling, correspondence, filing, and daily operational support.
I'm focused on clear communication, accurate record management, and organised customer and administrative support using CRM systems, Microsoft Office, and Google Workspace.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
PLP Group
Nov 2025 - Jul 2026 (8 months)
Managed high-volume inbound customer calls and provided clear information in response to service enquiries. Scheduled and coordinated non-emergency transportation services, and coordinated with dispatch teams and drivers to support timely service delivery.
Call Centre Agent
Find Holdings
Apr 2023 - Dec 2024 (1 year 8 months)
Handled inbound customer enquiries, identified service needs, and provided appropriate information or assistance. Updated customer information and interaction records accurately in CRM systems to support documentation and follow-up.
Office Administrator
TECDA Protection Services
Aug 2022 - Feb 2023 (6 months)
Managed scheduling, correspondence, filing, and document administration to support organised daily office operations. Responded to internal and external enquiries and provided accurate information or directed requests appropriately.
Education
Degrees, certifications, and relevant coursework
EduCourse Online Learning
Certificate, Office Administration
2025 - 2026
Completed an Office Administration Certificate through EduCourse Online Learning from December 2025 to February 2026.
EduCourse Online Learning
Certificate, Virtual Assistance
2025 - 2026
Completed a Virtual Assistant Certificate through EduCourse Online Learning from December 2025 to February 2026.
Sol Plaatje University
Bachelor of Commerce, Commerce
2019 - 2021
Earned a Bachelor of Commerce degree from Sol Plaatje University from 2019 to 2021.
Batswana Commercial Secondary School
National Senior Certificate, General Secondary Education
2011 - 2015
Completed the National Senior Certificate at Batswana Commercial Secondary School from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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