At Old Mutual South Africa, I supported customers across email, telephone, web chat, and WhatsApp, responding to enquiries and resolving service issues within established processes. I also maintained accurate customer records and coordinated with internal teams when queries needed additional information.
At Digicall (Pty) Ltd, I supported customers and patients in a high-volume contact centre, gathering information, updating records, and escalating complex matters when required. At both employers, I assisted new team members as they learned operational processes.
