Open to opportunities

Bode Ojo

@bodeojo

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Customer support and operations specialist driving satisfaction and AI-enabled efficiency.

Nigeria

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What I'm looking for

I seek fully remote full-time or contract roles where I can apply AI-enabled support workflows, lead operations, and improve customer satisfaction across EST/PST/CET shifts.

I am a performance-driven customer support and operations specialist with 15+ years' experience across banking, real estate, and digital media, holding a PGCert in Global HRM from the University of Liverpool.

I have a proven record of maintaining 98%+ customer satisfaction rates and multiple CBN awards for operations leadership, consistently resolving high-volume inquiries and de-escalating complex cases.

I leverage AI-assisted workflows, prompt engineering, and tools like Systeme.io, HubSpot, Shopify, and ticketing systems to cut response times and automate customer communications, reducing average reply time by about 40%.

I excel at cross-cultural communication with US, UK, and international clients, have led teams of 10+ staff, and am available immediately for full-time or contract remote roles across EST, PST, and CET shifts.

Experience

Work history, roles, and key accomplishments

Current

AI Content Specialist

Current

BOjo AI Media

Jun 2023 - Present (2 years 9 months)

Managed inbound digital customer inquiries with a 100% response rate within 2 hours and deployed AI-assisted workflows that reduced average reply time by ~40%. Built lead-generation funnels and iterated support scripts to sustain high client satisfaction.

Prompt Engineering Systeme.Io Customer Support Live Chat Content Writing

Client Relations Representative

Mixta Africa

Jan 2021 - Dec 2023 (2 years 11 months)

Served as single point of contact for retail and corporate clients, managing lifecycle from inquiry to post-sale and conducting high-volume outreach to qualify and nurture US and international prospects. Maintained CRM records to ensure zero data-loss handoffs.

Client Relations CRM Outbound Sales Inbound Support Email Support Cross Cultural Communication Negotiation

Client Relations & Operations Lead

Grandessa Consulting

May 2014 - Jan 2021 (6 years 8 months)

Managed a team of 10+ delivering international trade information services, led client onboarding and escalation handling, and implemented process improvements that reduced repeat complaints. Produced monthly performance reports for senior management.

Team Leadership Client Onboarding SLA Management Escalation Management Process Improvement Reporting Performance Tracking

Operations Team Leader

Stanbic IBTC Bank PLC

Jun 2010 - May 2014 (3 years 11 months)

Oversaw frontline customer service and teller operations, ensuring accuracy, compliance, and SLA-driven turnaround times; coached staff and reduced resolution times, earning Central Bank of Nigeria recognition.

Cash Handling Team Supervision Compliance SLA Performance Coaching