At MTN Nigeria, I handled customer inquiries, recommended solutions, and served as a point of contact between customers and the account executive. My work contributed to a 97% customer satisfaction rate.
I supported marketing campaigns and strategies that contributed to an 80% improvement in overall sales performance. I also helped implement processes and tools to streamline support operations and improve customer retention and satisfaction.
Earlier, in telemarketing at MTN Nigeria (Lumos Light), I developed upselling strategies that contributed to a 50% increase in company revenue. I maintained relationships with more than 120 customers daily and achieved 90% call quality scores.
