Nsikak Akpan
@nsikakakpan1
I drive customer satisfaction and sales conversion through inbound support, telesales, CRM, and efficient issue resolution.
NigeriaWhat I'm looking for
At Jumia, I handled inbound and outbound telesales, identified customer needs, converted leads into sales, and managed follow-ups, orders, and onboarding through CRM systems.
Previously at Multichoice Nigeria, I supported high-volume phone, email, and chat inquiries, resolved complaints within SLA timelines, and tracked service performance to improve customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jumia
Jan 2024 - Present (2 years 8 months)
Conducted outbound and inbound telesales calls, identifying customer needs, presenting products, and converting leads into sales while meeting revenue targets. Managed sales pipeline activities within CRM systems, including lead tracking, follow-ups, order processing, and customer onboarding.
Education
Degrees, certifications, and relevant coursework
University of Lagos
National Youth Service Corps, National Youth Service Corps
Completed the National Youth Service Corps (NYSC) program.
University of Calabar
Bachelor of Science, Social Work
Earned a Bachelor of Science in Social Work.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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