At Kaiser Permanente, I spearhead a patient-and-family product service that provides guidance and support for care providers.
I optimized data-transmission infrastructure and information-update cycles to maintain more than 99% device uptime. I've also managed end-to-end testing and announcements for two consumer-facing products while improving web experiences through KP.org.
Previously at Mei Sun Corp, I owned and led web-based products under Story Maps, managing backlogs across stories, epics, bugs, and technical debt. I led product engineers, developers, and designers through iterations and introduced Scrum practices to two new teams.
I've translated business strategy, user research, web technologies, and product design into documented requirements and user stories. My work also included geocoding feature design, testing with FitNesse, client feedback, and analysis of daily geocoding usage statistics to guide product improvements.
