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Gaiatri User

@gaiatriuser

I lead technical programs, operational transformations, and regulated launches across major technology and healthcare organizations.

United States

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What I'm looking for

I’m looking to lead complex technical delivery, operations, and regulated programs where I can connect cross-functional teams, improve execution visibility, strengthen launch readiness, and use data and automation to scale outcomes.

I’ve led technical delivery and operational governance at Sony Interactive Entertainment, Apple, Google, and Kaiser Permanente, guiding complex programs from requirements through rollout and operational readiness.

At Sony, I managed five strategic programs and 12 workstreams within Technical Account Management, including a Sandbox migration across Engineering, TAM, Operations, and partner teams. I also built scalable Jira and Confluence operating frameworks and advanced AI-enabled automation for reporting and knowledge management.

At Apple and Google, I delivered technology, operations, customer feedback, privacy, safety, and integration initiatives across cross-functional teams. My work improved delivery predictability and velocity by approximately 20%, supported DSA, DMA, GDPR, HIPAA, and SOX readiness, and strengthened launch, support, and executive decision-making.

I bring a software engineering foundation along with PMP, Certified Scrum Master, and SAFe Product Owner/Product Manager certifications. I use Agile delivery, data, dashboards, automation, and practical governance to make complex programs visible, scalable, and ready to launch.

Experience

Work history, roles, and key accomplishments

Program Manager

Sony Interactive Entertainment

Feb 2026 - Jul 2026 (5 months)

Led execution and operational governance across 5 strategic programs and 12 workstreams within Technical Account Management. Built scalable Jira and Confluence frameworks and managed Sandbox migration from planning through rollout.

Jira Confluence Smartsheet Asana Wrike Miro Slack PowerPoint Agile Kanban Program Management Risk Management AI Automation

Program Manager

Apple Inc.

Feb 2024 - Feb 2025 (1 year)

Managed technology and operations initiatives supporting Apple Events, partnering with Engineering, Design, Operations, and Business teams. Led Agile delivery across multiple workstreams and built KPI dashboards and reporting frameworks.

Jira Confluence Smartsheet Oracle Tableau Power BI SQL Figma Miro Slack Keynote Agile Program Management KPI Reporting

Program Manager / Product Support Manager

Google Inc.

Mar 2022 - Dec 2023 (1 year 9 months)

Led cross-functional programs across Google Search and Merchant Center, connecting Product, Engineering, Operations, Support, and partner teams. Delivered an integrated customer feedback system and managed privacy, safety, and regulatory initiatives.

Jira Confluence Smartsheet SQL Looker Google Analytics 4 AEM Figma Miro Google Cloud Platform Agile Program Management Privacy Compliance

Program Manager

Kaiser Permanente

Jan 2020 - Mar 2022 (2 years 2 months)

Managed large-scale technology programs spanning cloud migration, infrastructure automation, and operational transformation in a highly regulated environment. Maintained delivery and operational controls supporting HIPAA and SOX requirements.

Jira Confluence SQL Tableau Power BI ServiceNow AWS GCP Azure Excel Program Management HIPAA SOX

Program Manager

Google Inc.

Dec 2018 - Dec 2019 (1 year)

Directed planning and operations for developer outreach programs, aligning platform initiatives with developer journeys and launch priorities. Applied Agile delivery practices and used A/B testing and engagement analytics to optimize program effectiveness.

Jira Confluence Google Analytics Data Studio SQL Google Cloud Platform Google Ads Optimizely Agile Program Management A B Testing

Sr. Project Manager

Kaiser Permanente

Feb 2018 - Dec 2018 (10 months)

Coordinated Product, Analytics, and Development teams delivering personalization and mobile application enhancements in a regulated healthcare environment. Managed requirements, validation, risks, issues, defects, and release dependencies through Kanban.

Jira Confluence Tableau SQL Google Analytics Adobe Analytics ServiceNow Kanban Project Management

Program Manager

Sneha Karma Foundation

Feb 2017 - Jan 2018 (11 months)

Managed fundraising, digital marketing, and cross-channel programs using data-driven targeting, experimentation, and performance analysis. Optimized Google Ads spend to lower cost per conversion by 25% and doubled Facebook engagement and followers within a quarter.

Google Ads Google Analytics Facebook Google For Nonprofits Excel Digital Marketing Fundraising

Community Operations Manager

ServiceNow Inc.

Jan 2016 - Dec 2016 (11 months)

Managed community, customer support, analytics, SEO, and developer engagement operations. Improved support SLAs by reducing time to first response by 4 hours and streamlined onboarding workflows, increasing site registrations by approximately 20% in two months.

ServiceNow Jive Adobe Analytics Google Analytics Salesforce Excel Community Management SEO Customer Support

Digital Marketing Manager

One World Solutions

Aug 2013 - Dec 2015 (2 years 4 months)

Defined requirements and developed an early prototype of an analytics-enabled affiliate marketing platform. Led digital strategy, automation, experimentation, and customer journey analysis.

Google Analytics Google Ads Marketing Automation A B Testing SEO Tools Excel Digital Marketing

Associate Product Manager

CBS Interactive

Jul 2011 - Jul 2013 (2 years)

Managed web, mobile app, and mobile web experiences for three technology news properties. Defined and delivered ecommerce, social, and community features while using A/B testing and analytics to improve engagement.

Adobe Target Adobe Analytics Google Analytics SQL Excel Product Management A B Testing

Business Analyst

University of San Francisco

Aug 2009 - Jul 2011 (1 year 11 months)

Performed financial and operational analysis using SQL, Concur, and advanced Excel modeling. Streamlined expense policies and supported annual and recurring reporting.

SQL Concur Excel Pivot Tables Financial Analysis

Software Engineer

Aricent Technologies

Jul 2006 - Aug 2009 (3 years 1 month)

Designed, developed, and tested networking application modules for Alcatel-Lucent using C/C++, UML, configuration management, and software design patterns. Performed unit, regression, and integration testing.

C C++UML Configuration Management Unit Testing Regression Testing Integration Testing Software Design Patterns