
Gaiatri User
@gaiatriuser
I lead technical programs, operational transformations, and regulated launches across major technology and healthcare organizations.
What I'm looking for
I’ve led technical delivery and operational governance at Sony Interactive Entertainment, Apple, Google, and Kaiser Permanente, guiding complex programs from requirements through rollout and operational readiness.
At Sony, I managed five strategic programs and 12 workstreams within Technical Account Management, including a Sandbox migration across Engineering, TAM, Operations, and partner teams. I also built scalable Jira and Confluence operating frameworks and advanced AI-enabled automation for reporting and knowledge management.
At Apple and Google, I delivered technology, operations, customer feedback, privacy, safety, and integration initiatives across cross-functional teams. My work improved delivery predictability and velocity by approximately 20%, supported DSA, DMA, GDPR, HIPAA, and SOX readiness, and strengthened launch, support, and executive decision-making.
I bring a software engineering foundation along with PMP, Certified Scrum Master, and SAFe Product Owner/Product Manager certifications. I use Agile delivery, data, dashboards, automation, and practical governance to make complex programs visible, scalable, and ready to launch.
Experience
Work history, roles, and key accomplishments
Led execution and operational governance across 5 strategic programs and 12 workstreams within Technical Account Management. Built scalable Jira and Confluence frameworks and managed Sandbox migration from planning through rollout.
Managed technology and operations initiatives supporting Apple Events, partnering with Engineering, Design, Operations, and Business teams. Led Agile delivery across multiple workstreams and built KPI dashboards and reporting frameworks.
Led cross-functional programs across Google Search and Merchant Center, connecting Product, Engineering, Operations, Support, and partner teams. Delivered an integrated customer feedback system and managed privacy, safety, and regulatory initiatives.
Managed large-scale technology programs spanning cloud migration, infrastructure automation, and operational transformation in a highly regulated environment. Maintained delivery and operational controls supporting HIPAA and SOX requirements.
Directed planning and operations for developer outreach programs, aligning platform initiatives with developer journeys and launch priorities. Applied Agile delivery practices and used A/B testing and engagement analytics to optimize program effectiveness.
Coordinated Product, Analytics, and Development teams delivering personalization and mobile application enhancements in a regulated healthcare environment. Managed requirements, validation, risks, issues, defects, and release dependencies through Kanban.
Program Manager
Sneha Karma Foundation
Feb 2017 - Jan 2018 (11 months)
Managed fundraising, digital marketing, and cross-channel programs using data-driven targeting, experimentation, and performance analysis. Optimized Google Ads spend to lower cost per conversion by 25% and doubled Facebook engagement and followers within a quarter.
Managed community, customer support, analytics, SEO, and developer engagement operations. Improved support SLAs by reducing time to first response by 4 hours and streamlined onboarding workflows, increasing site registrations by approximately 20% in two months.
Digital Marketing Manager
One World Solutions
Aug 2013 - Dec 2015 (2 years 4 months)
Defined requirements and developed an early prototype of an analytics-enabled affiliate marketing platform. Led digital strategy, automation, experimentation, and customer journey analysis.
Associate Product Manager
CBS Interactive
Jul 2011 - Jul 2013 (2 years)
Managed web, mobile app, and mobile web experiences for three technology news properties. Defined and delivered ecommerce, social, and community features while using A/B testing and analytics to improve engagement.
Performed financial and operational analysis using SQL, Concur, and advanced Excel modeling. Streamlined expense policies and supported annual and recurring reporting.
Software Engineer
Aricent Technologies
Jul 2006 - Aug 2009 (3 years 1 month)
Designed, developed, and tested networking application modules for Alcatel-Lucent using C/C++, UML, configuration management, and software design patterns. Performed unit, regression, and integration testing.
Education
Degrees, certifications, and relevant coursework
University of San Francisco
MBA, Business Administration
Earned an MBA from the University of San Francisco in 2011.
Anna University
Bachelor of Science, Computer Science
Earned a Bachelor of Science in Computer Science from Anna University in 2006.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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