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Heath TolleyHT
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Heath Tolley

@heathtolley1

IT Product Owner at Medica, advancing clinical and provider data products with Databricks and dbt.

United States
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At Medica, I own Clinical and Provider data products and lead two development teams using Databricks, dbt, and domain-driven design. I translate stakeholder needs and technical constraints into priorities, requirements, and delivery plans.

I previously led Membership Data Warehouse and Common Information Model teams supporting member portals, reporting, finance, eligibility, analytics, and automated files across Azure and Oracle. I also serve as Lead Technical Product Owner for a Medicare Supplement integration using Snowpipe and Snowflake Streams.

At Teladoc Health, I owned the member-facing product space, delivering improvements to signup, appointment requests, insurance, payment cards, medical history, and inpatient workflows. I created and presented a two-year product roadmap company-wide.

At American Airlines, I owned product analysis and prioritization for NetTracer baggage operations. Workflow improvements reduced baggage-entry effort by 30 hours per month and increased successful bag matching by 20%.

Experience

Work history, roles, and key accomplishments

ME
Current

IT Product Owner

Medica

Apr 2024 - Present (2 years 6 months)

Owns Clinical and Provider data products and leads two development teams using Databricks, dbt, and domain-driven design. Previously led Membership Data Warehouse and Common Information Model teams and serves as Lead Technical Product Owner for a Medicare Supplement integration.

AE

Business Analyst / Product Owner, Consultant

Arizona Department of Education

Nov 2018 - Mar 2019 (4 months)

Directed priorities for the Career and Technical Education platform and ServiceNow team. Gathered requirements, built a six-month roadmap, and developed proofs of concept to validate solutions.

American Airlines logoAA

Senior Business Analyst / Product Owner

Aug 2016 - Aug 2018 (2 years)

Owned product analysis and prioritization for NetTracer baggage operations, partnering with the vendor on features, defects, releases, Sabre integration, application redesign, and UAT. Improved baggage-warehouse workflows, reducing baggage-entry effort by 30 hours per month and increasing successful bag matching by 20%.

HS

Business Analyst / Project Manager

HealthPlan Services

Mar 2014 - Aug 2016 (2 years 5 months)

Led analysis for Washington and California healthcare exchanges, coordinating Scrum delivery, roadmaps, gap analysis, defect prioritization, and EDI mapping. Defined requirements for Java front-end and API changes supporting member enrollment.

AC

IT Business Analyst / Systems Analyst / Project Manager

Acclaris

Jan 2012 - Jan 2014 (2 years)

Served as IT Business Analyst, Systems Analyst, and Project Manager, contributing to software and IT projects.

NL

IT Business Analyst / Systems Analyst / Product Owner

New Breed Logistics

Jan 2008 - Jan 2012 (4 years)

Served as IT Business Analyst, Systems Analyst, and Product Owner, contributing to software and IT projects.

AS

IT Business Analyst / Product Owner, Contract

Ascendum

Jan 2008 - Dec 2008 (11 months)

Served as IT Business Analyst and Product Owner on a contract basis.

UR

IT Business Analyst / Project Manager / Product Owner, Contract

URS

Jan 2007 - Jan 2008 (1 year)

Served as IT Business Analyst, Project Manager, and Product Owner on a contract basis.

Cook Medical logoCM

IT Business Analyst / EDI Specialist / Database Developer / Product Owner

Jan 2005 - Jan 2007 (2 years)

Served as IT Business Analyst, EDI Specialist, Database Developer, and Product Owner.

EN

IT Programmer Analyst

Envisage

Jan 2003 - Jan 2005 (2 years)

Served as IT Programmer Analyst.

WI

IT Programmer Analyst

Jan 2002 - Jan 2003 (1 year)

Served as IT Programmer Analyst.

Education

Degrees, certifications, and relevant coursework

CA

Course Alliance

Scrum Master Certification, Scrum

Scrum Master Certification from Course Alliance, completed in 2019.

PU

Purdue University

Bachelor of Science, Information Technology

Bachelor of Science in Information Technology from Purdue University, completed in 2001.

PU

Purdue University

Associate Degree, Organizational Leadership and Supervision

Associate Degree in Organizational Leadership and Supervision from Purdue University, completed in 1999.

Tech stack

Software and tools used professionally

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