Richa Basnet

Leading the development and execution of strategic product roadmaps, including a redesigned Benefits Enrollment platform that improved user experience and reduced customer service calls by 30-35%. Spearheading the implementation of an AI Benefits Assistant chatbot using AWS services, enhancing automation and reducing inquiries by support teams.

Directed Payroll Integration project, automating file transfers and saving 700 hours annually. Led cross-functional teams to improve product delivery by 20% and implemented initiatives fostering a quality-first, innovation-driven approach.

Prioritized product features to improve usability for financial consolidation applications. Developed operational value stream mapping and facilitated big-room planning to align stakeholders on product backlog.

Supported audit procedures by developing testing criteria and analyzing evidence, aiding CMMI Level III certification. Ensured compliance with USDA regulations in various operational areas.

Led requirements analysis and sprint ceremonies for AI-driven hiring solutions, streamlining advanced proctoring features. Owned and prioritized backlog in Jira, enhancing efficiency in recruitment processes.

Conducted in-depth requirements gathering and designed workflows to replace a legacy Salesforce system, aligning with objectives and shortening the Quote-to-Order cycle for global sales reps.

Assisted in project coordination activities, supporting various operational tasks and contributing to team objectives during the internship period.

Completed a Masters of Business Administration with a concentration in Big Data and Analytics, focusing on advanced data analysis techniques and their application in business decision-making.

Earned a Bachelor of Science in Marketing, studying consumer behavior, market research, and strategic marketing practices.