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@andrewfavour
I am a motivated customer service representative skilled in remote support and client communication.
I am a motivated customer service representative and virtual assistant with hands-on experience supporting remote projects and community initiatives.
In recent virtual assistant and community volunteer roles, I handled customer inquiries, scheduled meetings via Google Calendar, performed data entry, used Zapier to automate responses, and supported community engagement efforts.
I bring strong verbal and written communication, active listening, empathy, basic troubleshooting, and excellent time-management and multitasking skills. I am proficient in Google Workspace and self-trained in Zoom, Asana, Trello, and Zapier.
Currently pursuing a B.Sc. in Microbiology at the University of Nigeria, Nsukka (expected 2025), I am available for full-time or part-time remote work and eager to grow within a dynamic customer-facing team.
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Work history, roles, and key accomplishments
Basic Administrative Project
Mar 2025 - May 2025 (2 months)
Provided virtual administrative support by responding to customer inquiries, managing meeting schedules with Google Calendar, and automating responses with Zapier to improve communication efficiency.
Product Management Project
Mar 2025 - Apr 2025 (1 month)
Supported community engagement by organizing virtual meetings, handling member inquiries via phone and email, and delivering timely updates to improve participation and information flow.
Degrees, certifications, and relevant coursework
Bachelor of Science, Microbiology
2021 -
Pursuing a Bachelor of Science in Microbiology at the University of Nigeria, Nsukka; four-year program started in October 2021 with expected graduation in November 2025.
Software and tools used professionally
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