EAEmpress Aimiebelomon
@empressaimiebelomon
Customer-focused virtual assistant and live chat specialist delivering tech-enabled support.
NigeriaWhat I'm looking for
I am a dedicated, results-driven customer support and virtual assistance professional with hands-on experience in live chat operations, technical troubleshooting, and managing remote workflows. I have a track record of resolving customer issues efficiently, handling multiple concurrent chats, and improving satisfaction through clear communication.
Currently pursuing a B.Sc. in Computer Science, I combine customer service expertise with computer literacy to organize schedules, manage emails, perform data entry, and produce reports. I work well independently and remotely, bring strong time-management and collaboration skills, and am passionate about applying technology to deliver innovative support solutions.
Experience
Work history, roles, and key accomplishments
Live Chat Support Specialist
Private Firm
Jan 2024 - Jan 2025 (1 year)
Delivered real-time technical and customer support via live chat, resolved issues efficiently while managing multiple simultaneous chats and maintaining high customer satisfaction.
Virtual Assistant
Private Firm
Jan 2023 - Jan 2024 (1 year)
Managed emails, schedules, data entry and reporting to organize workflow and support business operations for remote clients.
ATCustomer Service Representative
Airtel Telecommunications
Jan 2021 - Jan 2023 (2 years)
Handled customer inquiries, complaints and troubleshooting, educated users on products and improved satisfaction through clear communication and issue resolution.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Computer Science
Part-time Bachelor of Science in Computer Science currently in progress at the University of Benin.
Imaguero Girls College
JSSCE, Secondary Education
Completed JSSCE (Junior Secondary School Certificate) at Imaguero Girls College.
Aihie Group of Schools
SSCE, Secondary Education
Completed SSCE (Senior Secondary Certificate Examination) at Aihie Group of Schools.
Ohuoba Primary School
Primary Six Certificate, Primary Education
Completed Primary Six Certificate at Ohuoba Primary School.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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