Esther Olomosola

I am a motivated, tech-savvy customer support specialist with experience across e-commerce and virtual assistance roles, focused on delivering excellent customer experiences and driving measurable outcomes.

I have handled high-volume outbound interactions and day-to-day customer inquiries through phone, email, and live chat, consistently meeting performance targets and maintaining detailed CRM records.

My background includes administrative virtual assistance, calendar and email management, and process improvements that increased team efficiency; I leverage strong communication, active listening, and issue-resolution skills to reduce escalations and boost satisfaction.

I hold a B.Sc. (Hons) in Plant Biology and several online certifications in virtual assistance, project management fundamentals, and business strategy, and I bring empathy, adaptability, and a results-oriented mindset to growing online businesses.