Esther Olomosola
@estherolomosola
Customer Support Specialist driving satisfaction and revenue for e-commerce.
What I'm looking for
I am a motivated, tech-savvy customer support specialist with experience across e-commerce and virtual assistance roles, focused on delivering excellent customer experiences and driving measurable outcomes.
I have handled high-volume outbound interactions and day-to-day customer inquiries through phone, email, and live chat, consistently meeting performance targets and maintaining detailed CRM records.
My background includes administrative virtual assistance, calendar and email management, and process improvements that increased team efficiency; I leverage strong communication, active listening, and issue-resolution skills to reduce escalations and boost satisfaction.
I hold a B.Sc. (Hons) in Plant Biology and several online certifications in virtual assistance, project management fundamentals, and business strategy, and I bring empathy, adaptability, and a results-oriented mindset to growing online businesses.
Experience
Work history, roles, and key accomplishments
Sales Virtual Assistant
Unateus
May 2025 - Dec 2025 (7 months)
Managed 180+ outbound customer interactions daily to drive product awareness and sales, applying upselling and cross-selling techniques that increased order value while meeting daily performance targets in a remote environment.
Customer Service Trainee
Sustain Africa Earth Initiative
Feb 2024 - Mar 2025 (1 year 1 month)
Handled phone, email and chat inquiries resolving 90% of issues on first contact, reduced escalations by 15% through basic technical troubleshooting, and contributed to process improvements that raised team efficiency and upselling by 5–10%.
Administrative Virtual Assistant
Hermon Empor Nigeria Limited
Apr 2020 - Dec 2023 (3 years 8 months)
Provided executive administrative support including calendar and travel management, email handling, documentation and process improvements that optimized productivity and maintained high service responsiveness.
Education
Degrees, certifications, and relevant coursework
Udemy
Certification, Project Management / Business Strategy
2024 - 2024
Completed Project Management Fundamentals and Executive Diploma in Business Strategy courses on Udemy in 2024.
University of Ilorin
Bachelor of Science (Hons), Plant Biology
2014 - 2018
Completed a B.Sc. (Hons) in Plant Biology at the University of Ilorin from September 2014 to September 2018.
Availability
Location
Authorized to work in
Job categories
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