Esther Olomosola

EO

Open to opportunities

Esther Olomosola

@estherolomosola

Customer Support & VA| 5+ years| 95% CSAT| Zendesk, Hubspot, Freshdesk| Lagos, Nigeria | Open to remote roles

What I'm looking for

I seek a remote or hybrid customer-facing role in e-commerce where I can resolve issues, improve satisfaction, and contribute to revenue growth while advancing my skills and responsibilities.

I am a motivated, tech-savvy customer support and virtual assistant professional with over 5 years of experience helping businesses across e-commerce, SaaS, and service industries deliver excellent customer experiences and drive client retention.

Throughout my career, I have handled high-volume interactions — averaging 180+ daily — through phone, email, and live chat, consistently hitting a 95% CSAT score and 90% first-contact resolution rate. I have worked in sales support, administrative assistance, and customer service roles, giving me a well-rounded understanding of what it takes to keep both clients and business operations running smoothly.

I am proficient in Zendesk, Freshdesk, HubSpot, Intercom, and Google Workspace, and I adapt quickly to new tools and processes. I am detail-oriented, dependable, and genuinely enjoy solving problems and making people feel heard.

I hold an ALX Virtual Assistant Certification and a Bachelor's degree in Plant Biology. I am based in Lagos, Nigeria, and actively seeking full-time remote opportunities in customer support, virtual assistance, and sales support roles.

Experience

Work history, roles, and key accomplishments

UN

Sales Virtual Assistant

Unateus

May 2025 - Dec 2025 (7 months)

Managed 180+ outbound customer interactions daily to drive product awareness and sales, applying upselling and cross-selling techniques that increased order value while meeting daily performance targets in a remote environment.

Customer Support Outbound Sales Upselling CRM Live Chat Email Support Objection Handling Remote Work

SI

Customer Service Trainee

Sustain Africa Earth Initiative

Feb 2024 - Mar 2025 (1 year 1 month)

Handled phone, email and chat inquiries resolving 90% of issues on first contact, reduced escalations by 15% through basic technical troubleshooting, and contributed to process improvements that raised team efficiency and upselling by 5–10%.

CRM Technical Troubleshooting Upselling Complaint Handling Data Analysis Customer Satisfaction

HL

Administrative Virtual Assistant

Hermon Empor Nigeria Limited

Apr 2020 - Dec 2023 (3 years 8 months)

Provided executive administrative support including calendar and travel management, email handling, documentation and process improvements that optimized productivity and maintained high service responsiveness.

Calendar Management Administrative Support Documentation Customer Service Travel Coordination Process Improvement Time Management

Education

Degrees, certifications, and relevant coursework

UD

Udemy

Certification, Project Management / Business Strategy

2024 - 2024

Completed Project Management Fundamentals and Executive Diploma in Business Strategy courses on Udemy in 2024.

UI

University of Ilorin

Bachelor of Science (Hons), Plant Biology

2014 - 2018

Completed a B.Sc. (Hons) in Plant Biology at the University of Ilorin from September 2014 to September 2018.

Tech stack

Software and tools used professionally

Gmail

Increase

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