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@safyanhussain
I am an experienced Senior ServiceNow developer specializing in enterprise ITSM and ITOM.
United StatesI am a Senior ServiceNow developer with extensive experience leading enterprise-wide implementations across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC and custom App Engine solutions. I design scalable, ITIL-aligned platforms, improve CMDB accuracy, and build integrations with Jira, SAP, Azure and Workday to deliver measurable business outcomes.
I have led full lifecycle projects—architecting service portals, automations with Flow Designer and Integration Hub, and advanced Glide scripting while deploying AI features like Now Assist and Virtual Agent to reduce MTTR and automate workflows. I mentor developers, manage upgrades and UAT, enforce governance, and ensure compliance with SOX, HIPAA and NIST standards while driving platform strategy and cross-functional collaboration.
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Work history, roles, and key accomplishments
FMFreedom Mortgage
Apr 2022 - Present (3 years 7 months)
Led full-cycle ServiceNow implementations across ITOM, ITBM, HRSD, CSM and SecOps, aligning CMDB with CSDM and ITIL v4 to improve infrastructure visibility and governance.
ACDesigned and customized enterprise ServiceNow solutions across ITSM, ITOM, SecOps and GRC, implemented Virtual Agent/NLU and integrations to improve CMDB accuracy and reduce MTTR.
EVEvercore
Mar 2016 - Sep 2018 (2 years 6 months)
Administered and customized core ITSM modules, managed HAM and CMDB integrity, and integrated security tooling to automate incident response and improve platform reliability.
Degrees, certifications, and relevant coursework
RUBachelor of Science, Computer Science
Activities and societies: Relevant coursework: Data Structures and Algorithms; Database Management Systems.
Earned a Bachelor of Science in Computer Science at Rutgers University with coursework in Data Structures and Algorithms and Database Management Systems.
Software and tools used professionally
United StatesYou can contact Safyan and 90k+ other talented remote workers on Himalayas.
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