Open to opportunities

Safyan Hussain

@safyanhussain

Message

I am an experienced Senior ServiceNow developer specializing in enterprise ITSM and ITOM.

United States

Message

What I'm looking for

I am seeking senior ServiceNow roles where I can lead enterprise implementations, drive platform strategy, mentor teams, and deliver secure, scalable, ITIL-aligned solutions with strong integration and automation focus.

I am a Senior ServiceNow developer with extensive experience leading enterprise-wide implementations across ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC and custom App Engine solutions. I design scalable, ITIL-aligned platforms, improve CMDB accuracy, and build integrations with Jira, SAP, Azure and Workday to deliver measurable business outcomes.

I have led full lifecycle projects—architecting service portals, automations with Flow Designer and Integration Hub, and advanced Glide scripting while deploying AI features like Now Assist and Virtual Agent to reduce MTTR and automate workflows. I mentor developers, manage upgrades and UAT, enforce governance, and ensure compliance with SOX, HIPAA and NIST standards while driving platform strategy and cross-functional collaboration.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Lead Developer

Current

Freedom Mortgage

Apr 2022 - Present (3 years 5 months)

Led full-cycle ServiceNow implementations across ITOM, ITBM, HRSD, CSM and SecOps, aligning CMDB with CSDM and ITIL v4 to improve infrastructure visibility and governance.

ServiceNow ITOM REST APIs Flow Designer ITBM

ServiceNow Developer

ActioNet

Oct 2018 - Mar 2022 (3 years 5 months)

Designed and customized enterprise ServiceNow solutions across ITSM, ITOM, SecOps and GRC, implemented Virtual Agent/NLU and integrations to improve CMDB accuracy and reduce MTTR.

ServiceNow Discovery JavaScript GRC ITBM

ServiceNow Administrator

Evercore

Mar 2016 - Sep 2018 (2 years 6 months)

Administered and customized core ITSM modules, managed HAM and CMDB integrity, and integrated security tooling to automate incident response and improve platform reliability.

ITSM HAM JavaScript LDAP Orchestration Asset Management

Education

Degrees, certifications, and relevant coursework

Rutgers University

Bachelor of Science, Computer Science

Activities and societies: Relevant coursework: Data Structures and Algorithms; Database Management Systems.

Earned a Bachelor of Science in Computer Science at Rutgers University with coursework in Data Structures and Algorithms and Database Management Systems.