Open to opportunities

Arthur Alton

@arthuralton

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Senior ServiceNow developer driving ITSM automation and integrations.

United States

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What I'm looking for

I seek a senior ServiceNow role where I can lead platform architecture, automate workflows, integrate cloud systems, mentor teams, and drive measurable operational improvements in a collaborative, growth-focused environment.

I am a results-driven ServiceNow certified professional with 12+ years delivering enterprise-grade implementations across ITSM, ITOM, HRSD, SecOps and CMDB optimization. I lead cross-functional teams, build reusable scoped applications, and integrate ServiceNow with cloud and third-party platforms to accelerate digital transformation.

My accomplishments include leading ITOM Discovery and Service Mapping to increase infrastructure visibility by 85%, automating 20+ workflows to reduce manual effort by 30%, and delivering an integrated HRSD portal that improved resolution time by 40%. I combine technical depth in JavaScript/Glide with strong delivery practices (Agile/Scrum, architecture, UAT) to create scalable, high-impact solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Accenture

Jan 2020 - Present (5 years 9 months)

Led ITOM Discovery and Service Mapping implementation increasing infrastructure visibility by 85% and automated 20+ workflows via Flow Designer, reducing manual effort by 30%; directed a team of 6 developers and delivered an HRSD portal integrated with Workday that improved resolution time by 40%.

Flow Designer GlideScript REST APIs Team Leadership Integration Scoped Applications

ServiceNow Consultant

Cognizant Technology Solutions

Aug 2016 - Dec 2019 (3 years 4 months)

Customized ITSM modules and implemented Performance Analytics and CI Relationship Editor to improve CMDB health, automating data migrations and reducing average incident resolution time by 25%.

ServiceNow ITSM Performance Analytics Transform Maps REST APIs Data Migration Incident Management Automation)Dashboards

ServiceNow Administrator

Infosys Technologies

Jul 2013 - Jul 2016 (3 years)

Managed daily ServiceNow operations including access, ACLs, and upgrades; built custom workflows and catalog items, supported a BMC Remedy to ServiceNow migration, and delivered scoped apps following best practices.