Open to opportunities

Olamide Rapheal

@olamiderapheal

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Caring customer support professional with over 4 years of experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer support professional with over four years of experience in resolving complex customer inquiries in both consumer retail and B2B settings. My passion lies in building strong customer relationships, driving brand loyalty, and increasing customer engagement. I thrive in environments that prioritize customer satisfaction and am excited about the prospect of working with a progressive team to enhance the overall customer experience.

In my current role as a Customer Service Executive at Red Couch LTD, I manage inbound customer calls with a 93% request completion rate, ensuring timely resolutions to customer needs. My efforts have led to a 25% boost in customer satisfaction through effective cross-departmental collaboration. Previously, as a Business Associate, I contributed to a 20% increase in our customer base by cultivating and managing client relationships, demonstrating my resourcefulness and strong communication skills.

Throughout my career, I have consistently suggested and implemented strategies that have significantly improved customer retention rates and engagement times. I am committed to operational excellence and dedicated to providing exceptional sales and customer support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Red Couch LTD - Spire Inc

Sep 2024 - Present (9 months)

Managed inbound customer calls, achieving a 93% request completion rate and ensuring timely resolution of customer needs. Drove cross-departmental collaboration to resolve cases and tickets efficiently, boosting customer satisfaction by 25%.

Customer Service Ticketing Systems CRM Systems Multitasking Data Entry

Business Associate

Harley & Rainbow Specialized Laboratory

Aug 2023 - Jul 2024 (11 months)

Drove business growth through strategic customer acquisition, actively contributing to a 20% increase in customer base by cultivating and managing client relationships. Supported efforts by facilitating cross-functional collaboration through effective project management and communication.

Business Development Customer Acquisition Client Relationship Management Project Management Cross Functional Collaboration Sales Support

Customer Service Representative

FairShop Retail Limited

Dec 2021 - Apr 2023 (1 year 4 months)

Resolved customers’ concerns and answered questions, escalating queries and concerns while cultivating enduring relationships to increase brand reputation. Processed orders received via email, messenger inbox, and customer portal, up-selling products using effective persuasion techniques.

Customer Service Order Processing Sales Customer Relationship Management Conflict Resolution Brand Reputation

Brand Designer Virtual Assistant

Freelance

Sep 2020 - Nov 2021 (1 year 2 months)

Provided virtual branding and graphic design services, including design oversight and hands-on creation of highly crafted visual design deliverables. Employed a diplomatic approach to solve problems and ensure customer satisfaction.

Branding Graphic Design Visual Design Design Concepts Problem Solving Customer Satisfaction

Assistant Water Treatment Operator

Kwara State General Hospital

Sep 2019 - Aug 2020 (11 months)

Maintained water treatment equipment and machines, liaising with nurses to ensure itch-free dialysis sessions. Ensured the water used for dialysis was always treated and met the given standard.

Dialysis Support Quality Control Healthcare Operations