ephraim edmund

I am a seasoned customer service professional with experience leading teams and supervising remote and hybrid support operations. I leverage clear communication, active listening, and empathy to resolve complaints and deliver personalized solutions that enhance the customer journey.

In supervisory and team lead roles at Redcouch Limited and Sterling Bank, I handled escalations, documented interactions, and collected feedback to drive continuous service improvement. I also supported technical troubleshooting and guided customers through setup and installation processes.

At Page Financials I maintained detailed customer records, personalized interactions, and ensured timely follow-up to confirm resolution, contributing to retention and satisfaction. My strengths include stress management, conflict resolution, CRM proficiency, and sales-oriented support.

I hold a Bachelor’s Degree in Economics from Benson Idahosa University and seek to bring professionalism, dedication, and expertise to a team that values customer excellence and growth.