Looking for a job

Olamide Bewaji

@olamidebewaji

Customer service rep with 3+ years of multichannel support experience. Trained in Freshdesk, HubSpot, and Zapier. Detail-oriented and dependable.

Nigeria

Message

What I'm looking for

Seeking a fully remote customer service role at a company invested in real customer relationships, with room to grow. Strong communication and de-escalation skills, trained in Freshdesk, HubSpot, and Intercom. Comfortable with phone, email, and chat support. Not seeking sales or cold-calling roles, my focus is supporting and reassuring customers.

I'm a customer service professional whose experience has come mostly through receptionist and front-desk roles, but the actual substance has always been customer-facing: calming frustrated clients, escalating concerns to the right department, and following through until an issue is genuinely resolved, not just closed.

What draws me to this work is the challenge of turning a frustrated or uncertain person into someone who feels heard, something I've done both at the front desk and through community outreach work, where I've helped people move from skepticism to trust in conversations I led independently.

I'm looking for a remote customer service role at any company size, as long as the company genuinely invests in its customer relationships and offers room to grow. I adapt quickly to new tools and bring the same patience and follow-through to every interaction, regardless of how the role is titled.

Experience

Work history, roles, and key accomplishments

Front Desk/ Admin Officer

Thyaura Partners Concept

Jan 2026 - Jul 2026 (6 months)

I managed front desk operations, handling high-volume inbound calls and walk-in visitors daily and directing every interaction to the right department.
I also oversaw daily office operations (supplies, visitor flow, admin tasks) and maintained accurate records for multiple departments through data entry and document preparation.

Documentation Data Entry Problem Solving And Time Management Skills Active Listening Problem Solving Customer Service

Administrative Intern

University of Lagos

Nov 2024 - Oct 2025 (11 months)

I was an administrative intern at UNILAG's Registrar's Office.
I handled daily interactions with students, staff, visitors, and business owners, providing accurate info, processing requests, and directing complaints to the right departments.
I also managed simultaneous inquiries and document submissions under pressure while maintaining service quality.

Data Entry Documentation Active Listening De escalation