Looking for a job

Blessing Ojefia

@blessingojefia

I handle high-volume customer calls, resolve inquiries, and drive retention through service, follow-up, and sales support.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, call center, or sales support role where I can handle customer inquiries, build lasting relationships, meet targets, and contribute through clear communication and reliable follow-up.

I've supported customers and sales teams across Wellness 360 and Thelver Pharmacy & Superstores, handling high-volume inbound and outbound interactions, product inquiries, purchases, complaints, and follow-ups.

At Wellness 360, I achieved over 75% first-contact resolution through accurate, timely support and strengthened customer retention through quality service. At Thelver Pharmacy & Superstores, I maintained customer satisfaction above 80% while exceeding sales and revenue targets through cross-selling and upselling.

Most recently, I conducted high-volume outbound survey calls for LLC Operations, using Vicidial to document accurate responses on state and community issues. I bring structured communication, CRM and ticketing-system experience, and a customer-focused approach to every conversation.

Experience

Work history, roles, and key accomplishments

Survey Agent

LLC Operations

Jan 2025 - Apr 2026 (1 year 3 months)

Conducted high-volume outbound calls using Vicidial to contact leads and record data on opinions on state and community issues. Engaged leads professionally, maintaining structured conversations to ensure accurate survey data collection.

VICIdial Outbound Calling Data Collection Survey Research