chisom chike
@chisomchike
I resolve customer issues across calls, email, and live chat.
NigeriaWhat I'm looking for
I've supported customers at BrightLine Customer Solutions, handling 60–80 inbound calls daily for service inquiries, account issues, complaints, and information requests. I document every interaction in CRM systems, resolve concerns step by step, and escalate complex cases while maintaining professional follow-up.
Previously, at NovaCare Support Services and GreenMart Retail, I assisted customers through phone, email, live chat, and front-desk support. I bring experience in complaint resolution, customer records, sales support, staff training, and calm communication in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Call Center Representative
BrightLine Customer Solutions
Jan 2023 - Present (3 years 8 months)
Handle an average of 60-80 inbound customer calls daily, providing support on service inquiries, account issues, complaints, and general information requests. Resolve customer concerns by listening carefully, identifying the issue, and providing clear step-by-step assistance.
Customer Service Associate
NovaCare Support Services
Jun 2021 - Dec 2022 (1 year 6 months)
Responded to customer inquiries through phone, email, and live chat channels. Assisted customers with product information, order updates, payment issues, and complaint resolution.
Front Desk / Customer Support Assistant
GreenMart Retail
Mar 2020 - May 2021 (1 year 2 months)
Welcomed customers, answered questions, and provided support with product selection and service requests. Managed customer complaints professionally and referred unresolved matters to supervisors.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor's Degree, Mass Communication
Bachelor's Degree in Mass Communication from the University of Lagos, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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