Oladotun Isaac
@oladotunisaac
I streamline customer operations, student support, CRM workflows, and inventory processes for remote teams.
NigeriaWhat I'm looking for
I've supported remote operations and customer service at EduLink Academic Services and M-KOPA Nigeria, coordinating communication, documentation, CRM records, and stakeholder support.
At EduLink, I provided tailored postgraduate student support through online platforms, contributing to a 30% increase in course completion rates within six months. I also improved timely student submissions by 80% through clearer communication and ongoing progress tracking.
At M-KOPA Nigeria, I managed high-volume inbound and outbound customer communications, resolved complex concerns within service-level agreements, and provided technical support for device setup, SIM activation, and software issues.
I've improved response rates by 75% through a new communication strategy and raised stock accuracy by 100% through auditing and real-time inventory monitoring. I bring organized, confidential support across executive administration, reporting, process improvement, inventory coordination, and remote collaboration.
Experience
Work history, roles, and key accomplishments
Operations & Student Support Coordinator
Edulink Academic Services
Jan 2025 - Jun 2026 (1 year 5 months)
Enhanced postgraduate student engagement by providing tailored academic support through online platforms, resulting in a 30% increase in course completion rates within 6 months. Streamlined communication processes for students, resulting in an 80% increase in timely submissions.
Customer Support & Operations Specialist
M-KOPA Nigeria
Nov 2023 - Jun 2026 (2 years 7 months)
Managed high-volume inbound and outbound customer communications while ensuring timely issue resolution and customer satisfaction. Increased timely response rates by 75% within 3 months by implementing a new communication strategy.
Stock Controller
M-KOPA Nigeria
Improved stock accuracy by 100% within 3 months by implementing rigorous auditing processes and real-time inventory monitoring. Developed and implemented sales strategies to drive revenue growth and exceed sales targets.
Education
Degrees, certifications, and relevant coursework
The Federal University of Technology Akure
Bachelor of Technology, Applied Geology
Bachelor of Technology in Applied Geology from The Federal University of Technology Akure, Ondo State, Nigeria, completed in December 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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