
Oyinlola Olaniyan
@oyinlolaolaniyan
I streamline customer operations, resolve escalations, and improve administrative workflows.
What I'm looking for
I've led client operations and administrative workflows at Victop College, managing multi-channel communication for more than 150 stakeholders, parents, and community partners.
I resolve complex disputes and escalations with a focus on fair, lasting solutions. I've also managed resource allocation, budget scheduling, vendor correspondence, and standardized communication workflows to reduce delays and improve response times.
Previously, at Bellwether College, I handled high-volume calls, inquiries, records, and client communications while working with academic and executive staff to resolve recurring student and parent issues.
My earlier work at Gracious Supermarket strengthened my experience in inventory, billing, database records, vendor restocking, and point-of-service customer support. I bring a reliable remote setup with fiber internet, 5G backup, and solar/inverter power.
Experience
Work history, roles, and key accomplishments
Client Operations & Administrative Lead
Victop College
Sep 2020 - Aug 2026 (5 years 11 months)
Managed multi-channel communications for 150+ stakeholders, parents, and community partners. Resolved complex disputes and escalations, standardized communication workflows, and used data insights to improve service policies and stakeholder satisfaction.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Sociology
2015 - 2019
Bachelor of Science in Sociology from Imo State University, Owerri, Nigeria, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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