Ukemini Amos

I am a results-driven administrator with strong experience in office administration, records management, calendar coordination, and customer service support. I excel at maintaining databases, coordinating workflows, and supporting stakeholders in fast-paced environments.

As Head of Operations, I increased customer satisfaction by 25%, improved project turnaround time by 40%, and reduced operational costs by 10% through inventory optimization and vendor renegotiation. I supervised and trained a 15-person team, lifting productivity and operational performance.

In prior operations roles I reduced production costs by 40%, decreased operational downtime by 20%, and contributed to revenue and customer retention improvements. I manage logistics and documentation effectively, demonstrated during my administrative service coordinating examinations and student records.

I hold a B.Sc. in Business Education (Management) and certifications in Product Management and Soft Skills. I bring a practical, improvement-focused approach and strong technical proficiency with Microsoft Office, Google Workspace, Zoom, Trello, Slack, Jira, and Notion.