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Operations manager who improves SaaS delivery for 45+ B2B clients.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can own SaaS operations end-to-end—fixing bottlenecks, coordinating teams, strengthening QA, and improving customer onboarding—while working with clear reporting, fast feedback, and a culture that values process and accountability.

I’m an Operations Manager with hands-on experience in a UK-based SaaS company, overseeing a team of 9 developers and supporting 45+ active B2B clients. I eliminate operational bottlenecks—restructuring backlog-heavy workflows into consistently on-track delivery with near-zero overdue tasks.

I’m skilled in cross-functional coordination, QA and testing, and customer implementation support, handling onboarding, resolving technical queries, and ensuring seamless product adoption. I also strengthen team efficiency through process documentation and clear communication standards, using tools like Trello, Slack, Discord, and advanced Excel to keep delivery measurable and accountable.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Competitor Monitor

Nov 2024 - Present (1 year 7 months)

Oversaw daily operations for a UK-based SaaS platform supporting 45+ active B2B clients and coordinated a 9-person development team (8 internal, 1 external). Eliminated a chronic overdue-task backlog by restructuring workflow and accountability, driving consistently on-track sprint delivery with zero outstanding tasks.

Trello Slack Discord QA Testing Customer Implementation Project Coordination Process documentation Stakeholder Management Advanced Excel

Finance & Store Officer

BUA Group

Mar 2022 - Mar 2023 (1 year)

Implemented an inventory tracking system that improved stock accuracy and reduced material accounting discrepancies. Managed procurement receipts, materials planning, stock audits, and financial records to support uninterrupted production supply.

Inventory Management Procurement Coordination Materials Planning Stock Audits Financial Record Keeping Supply Chain Support Microsoft Excel

Customer Service Representative

Treasure Hall Training

Feb 2020 - Jun 2021 (1 year 4 months)

Handled customer queries across multiple channels, advising on products, payment options, and reward programs while maintaining high transaction accuracy. Resolved complaints professionally and escalated complex issues within defined timelines.

Customer Support Complaint Resolution Payment Support Customer Onboarding Escalation Management Multichannel Support Documentation

Customer Support Specialist

Bloomido Solutions

Jan 2019 - Dec 2019 (11 months)

Provided multi-channel customer support (phone, email, live chat) while managing high daily inquiry volumes with strong customer satisfaction. Collaborated cross-functionally to resolve complex issues and contributed to customer support documentation to improve onboarding.

Customer Support Live Chat Support Email Support Phone Support Cross Functional Collaboration Documentation

Education

Degrees, certifications, and relevant coursework

Babcock University

Bachelor of Science, Business Administration

Grade: Second Class Upper

Earned a B.Sc. in Business Administration (Second Class Upper) from Babcock University. Coursework included Marketing, Finance, and Strategic Management.