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Future Otuka

@futureotuka

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Operations & customer service manager specializing in records management and workflow efficiency improvements.

Nigeria

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What I'm looking for

I’m looking to lead operations and customer service with strong records management, streamlined workflows, and measurable service improvements—while supervising teams, ensuring compliance, and keeping turnaround time, accuracy, and customer satisfaction consistently high.

I’m an administrative and results-driven Operations & Customer Service Manager with over 13 years of records management experience. I lead day-to-day operations, supervise teams, and optimize administrative and service delivery across energy, education, and corporate environments.

I’ve built structured workflows that consistently improve performance: achieving 95% operational efficiency, improving turnaround time by up to 85%, and reducing administrative errors by 85%. I also design customer service procedures and response protocols that strengthen client satisfaction and long-term retention.

In my current role, I manage and performance-manage a team of 10+ staff, using delegation and workflow tracking systems to reduce task turnaround time by 85%. I maintain academic and administrative documentation with 100% accuracy, ensuring compliance with school record-keeping standards, while using Microsoft Office, Google Workspace, and desktop publishing tools to keep reporting accurate and efficient.

I’m highly skilled in stakeholder coordination, process improvement, documentation, and data management—always focused on service excellence and cost control. With an MSc in Human Resource Management (in view), I bring a strong management and human resource foundation to help teams deliver consistently and efficiently.

Experience

Work history, roles, and key accomplishments

Current

Operations & Customer Service Manager

Current

Tuski Energy Services

Jan 2013 - Present (13 years 6 months)

Drove end-to-end operational and customer service transformation, establishing standardized workflows and service benchmarks. Led a team of 10+ staff and implemented procedures that reduced task turnaround time by 85%, administrative errors by 85%, and improved client satisfaction by 40%+.

Operations And Administration Customer Service Team Supervision Process Improvement Records Management Documentation Reporting Microsoft Office Word Excel PowerPoint Google Workspace Sheets Desktop Publishing CorelDraw Publisher Data Management

Administrative & Academic Support Officer

Stella Gold International School

Jan 2012 - Jan 2013 (1 year)

Supported classroom instruction and daily academic activities for 30–40 students and assisted teaching staff with lesson planning, instructional materials, and student assessments. Helped maintain classroom management strategies and supported school-wide programs, contributing to reduced disciplinary incidents by 90%.

Administrative Support In Classroom Support Lesson Planning Classroom Management Program Coordination

Administrative Support Trainee

Mennard Nigeria Ltd.

Jan 2008 - Jan 2009 (1 year)

Provided daily clerical and administrative support across 3+ departments to keep office operations running smoothly. Managed document filing and records organization, improving file retrieval speed by 70%, and processed customer and vendor documentation for 50+ records while maintaining compliance with internal policies.

Clerical Support Indexing Organized Records Document Processing Data Entry Compliance Workflow Support

Administrative & IT Support Intern

Mican Institute of Computer Science & Management Studies

Jan 2008 - Present (18 years 6 months)

Supported computer-based administrative tasks and office operations, assisting with 20+ daily administrative and documentation activities. Performed data entry, document formatting, and file updates with high accuracy to maintain data integrity and support student and staff inquiries.

Administrative Support Data Entry Document Formatting File Updates Data Integrity Documentation Computer Based Tasks