At Support Your App, I supported customers through email, live chat, and phone, handling order processing, shipment tracking, account management, and technical issues. I achieved an 85% first-contact resolution rate and guided customers through onboarding with an 87% successful onboarding rate.
At FarolCurioso(LDA), I managed a retail section, assisted customers in person and by phone, and supported sales with product recommendations. Earlier, at Alou (CV Móvel) Cape Verde, I handled customer questions about billing, network issues, and service plans, achieving a 92% customer satisfaction rating.
