Open to opportunities

Kharadi Tahura

@kharaditahura

Customer-oriented administrative and customer service professional skilled in ticketing, communication, and problem solving.

Portugal

Message

What I'm looking for

I’m looking for a customer-focused role where I can handle tickets, calls, and email inquiries, resolve complaints quickly, and support quality targets—working in a fast-paced team that values clear communication, problem-solving, and service excellence.

I’m a motivated, customer-oriented professional with strong communication and problem-solving skills. I’ve assisted customers, handled inquiries, and provided efficient solutions in dynamic environments—managing emails, telephone communications, and records while maintaining high service standards.

From administrative work to customer-facing support, I coordinate schedules and meetings, ensure accurate data entry and document management, and resolve service issues with clear, active communication. I’m comfortable working independently or as part of a team, and I’m especially effective in handling complaints, ticket management, and helpdesk problems while aiming for customer service and quality targets.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Tata Consultancy Services

Jul 2024 - Apr 2025 (9 months)

Handled inbound and outbound customer calls and responded to customer inquiries via telephone and email. Resolved complaints and service-related issues, maintained accurate interaction records, and met customer service and quality targets.

Customer Care Phone Support Email Support Complaint Handling Record keeping Ticket Management Conflict Resolution Problem Solving

Administrative Assistant

Tech Mahindra

Jul 2021 - Apr 2024 (2 years 9 months)

Managed daily administrative and operational tasks, including handling emails/telephone communications and customer inquiries. Maintained records, prepared documentation, and coordinated meetings and schedules while ensuring accurate data entry and document management.

Administrative Support Email Communication Telephone Data Entry Documentation Record keeping Scheduling Coordination Microsoft Excel Document Management

Education

Degrees, certifications, and relevant coursework

E futuro academy

Master of administrative assistant and marketing in software management, Management and administration

2025 -

Pursuing a master’s program in administrative assistant and marketing in software management at E futuro academy in Lisbon.

Vanita Vishram Womens University

Bachelor of Science (Microbiology), Biology

2022 - 2025

Completed a Bachelor of Science in microbiology at Vanita Vishram Womens University, Surat between 11 Jun 2022 and 24 Apr 2025.

Vanita Vishram Womens University

Project-based experience (environmental conservation), Resource management and sustainability

2023 -

Activities and societies: Mode: Project based. Link provided in resume.

Completed a project-based experience focused on sustainability, resource management, and environmental conservation via Vanita Vishram Womens University (department of microbiology).

Vanita Vishram Womens University

Presential training (additive manufacturing and prototypes), 3D printing and product development

2022 -

Activities and societies: Mode: Presential. Link provided in resume.

Completed a presencial training on 3D printing and its application in product development, including additive manufacturing and prototype creation at Vanita Vishram Womens University (department of physics).