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temisan otokuefor

@temisanotokuefor

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Customer-focused Technical Support Engineer with strong Azure and team leadership experience.

Nigeria

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What I'm looking for

I seek roles where I can lead and mentor support teams, solve complex Azure issues, and improve customer experience in a collaborative, growth-oriented environment.

I am a customer-focused Technical Support Engineer with nearly four years supporting Microsoft customers remotely from Lagos, Nigeria, and experience leading large remote teams. I specialize in Azure cloud troubleshooting, web-related support, and clear technical communication, and I consistently drive timely resolutions while mentoring engineers.

I have led a 50-engineer team, managed escalations across Microsoft teams, delivered premier support for S500 customers, and train new hires on case management and root-cause analysis. I bring strong documentation skills, multilingual support strategies, and a commitment to customer satisfaction and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Teknowledge

Jul 2023 - Present (2 years 2 months)

Led a team of 50 engineers to manage and resolve Microsoft Teams customer queries, driving KPI attainment and documenting escalation action plans to ensure timely resolution.

Team Leadership Azure Escalation Management Customer Support KPIs Troubleshooting Cross Functional Collaboration Technical Training

Current

Azure IaaS Trainer

Current

Tek Experts

Jan 2022 - Present (3 years 8 months)

Train new hires on customer management, case-management best practices, troubleshooting workflows, and root cause analysis for Azure IaaS support.

Training IaaS Onboarding Case Management Troubleshooting Root Cause Analysis Technical Documentation

Premier Support Engineer

Teknowledge

Jan 2023 - Jul 2023 (6 months)

Provided top-tier remote support for Microsoft S500 customers, resolving VM, storage, and billing issues on Azure while collaborating with global teams to meet SLAs.

Azure Storage Accounts SLA Management Remote Support Cross Functional Collaboration

Technical Support Engineer

Teknowledge

Oct 2021 - Jan 2023 (1 year 3 months)

Delivered high-quality technical support for Microsoft customers, resolving Azure resource issues and serving as an internal escalation engineer for complex troubleshooting.

Azure Troubleshooting Escalation Engineering Case Documentation Remote Support Root Cause Analysis