Joshua Oyewole

Assisted customers in resolving their issues by listening attentively and providing effective solutions.
● Handled customer inquiries through various phone, email, and chat channels.
● Documented customer interactions and complaints for future reference.
● Collaborated with other departments to ensure the timely resolution of customer issues.
● Conducted customer satisfaction surveys to measure se

● Maintain and support internal Salesforce.
● Utilize email templates and alerts and create automation.
● Management of profiles and roles, for Salesforce users.
● Maintain user permission and sharing rules.
● Provided support in creating and managing Salesforce reports and dashboards.
● Carried out automation using Flow Builder, Process Builder, and Workflow Builder.

● Troubleshooted web applications, identified bottlenecks, and implemented performance optimizations.
● Support Enterprise Directory and Directory Integration (AD, LDAP).
● Manage all inbound and outbound tickets for the helpdesk system.
● Demonstrated proficiency in virtualization platforms, including VMware and Hyper-V, to enhance server resource
utilization.
● Prioritized and managed multiple t