Mayowa User

I’m an IT support professional with more than four years of experience delivering customer support services across the Telecommunications and IT sectors. Working with the Microsoft Azure Support Team has sharpened my precision and helped me engage customers with data-driven insights that consistently improve satisfaction.

As a Technical Lead (Microsoft Azure Subscription Management) at Tek Experts, I act as the primary liaison with an external managed service provider to ensure the helpdesk ticketing system runs efficiently and meets organizational needs. I also support onboarding by managing the technology orientation process for new employees, and I help drive quality by recommending improvements to Support Engineers.

I add value beyond Azure by supporting the Communications Team infrastructure as an additional administrator for WordPress websites, Engaging Networks CRM, and Salesforce. I gather and categorize customer request data to speed up issue resolution, ensuring faster triage and clearer ownership across teams.

Previously, I worked as a Queue Manager/Technical Support Engineer L2, monitoring queues and assigning incidents to meet SLA response times while routing out-of-scope items to the right teams. I started as a Technical Support Engineer L1 and earlier held Customer Success Analyst roles, where I communicated with customers via mails and phone calls, addressed complaints, escalated issues for final resolution, and delivered reporting and visualization of customer request history and metrics.