Open to opportunities

ojo nana nana

@ojonananana

Message

I am a dedicated administrative and customer service professional boosting processes and satisfaction.

Nigeria

Message

What I'm looking for

I seek a mid-level customer service or administrative role in a collaborative, growth-focused company where I can streamline processes, boost satisfaction, and grow into business development or operations leadership.

I am a dedicated administrative and customer service professional with four years' experience managing operations and student support for large education programs supporting over 60,000 students. I consistently maintain high satisfaction (98%), improved retention by 30%, and implemented process changes that reduced scheduling conflicts and inventory shortages.

I am proficient with Tidio, Intercom, ClickUp and Microsoft Office, and I bring two years of business development experience in bidding, market research and proposal writing. I seek to apply my skills to streamline processes, strengthen client relationships, and contribute to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Administrative & Customer Service Exec

Current

OmniSwift Nigeria Limited

Dec 2021 - Present (4 years 6 months)

Managed executive operations and customer support for OmniSwift clients including the National Teacher Institute (60,000+ students), reducing scheduling conflicts by 25% and supply shortages by 20% while maintaining a 98% customer satisfaction rate. Led feedback and follow-up initiatives that improved student satisfaction by 25% and increased retention by 30%, using ClickUp, Tidio, Outlook, and MS

ClickUp Tidio Customer Support Microsoft Excel Microsoft Word Microsoft PowerPoint Outlook)Ticketing Outlook

Customer Service Intern

OmniSwift Nigeria Limited

Dec 2020 - Dec 2021 (1 year)

Assisted customer support via live chat, email, and phone, guided students through application and admission processes, and created monthly performance reports using Microsoft Office. Conducted user research and usability testing to identify service improvements and support senior staff in issue resolution.

Live Chat Support Email Support Phone Support Microsoft Excel Microsoft Word Usability Testing Reporting Tidio