Adeyinka oluwadamilola
@adeyinkaoluwadamilol
Customer experience expert dedicated to enhancing client satisfaction.
What I'm looking for
I am a dedicated Customer Experience Expert with a strong background in the banking sector. My experience at United Bank of Africa has equipped me with the skills to provide timely support across various platforms, ensuring that customer inquiries are addressed efficiently. I take pride in my ability to juggle multiple inquiries, prioritize urgent matters, and meticulously document interactions to facilitate smooth follow-ups.
Previously, as a Bank Teller at Ecobank Nigeria Limited, I honed my skills in customer service by assisting clients with transactions and account management. My attention to detail and commitment to accuracy allowed me to maintain a balanced cash drawer while providing excellent service. I am passionate about gathering customer feedback to identify trends and improve service delivery, ultimately enhancing customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Experience Expert
United Bank of Africa
Jan 2022 - Mar 2024 (2 years 2 months)
Provided timely support on social media and live chat, addressing banking inquiries and ensuring a seamless customer experience. Handled transaction discrepancies and account management challenges while documenting interactions in Freshdesk. Gathered customer feedback to improve services.
Bank Teller
Ecobank Nigeria Limited
Jul 2019 - Sep 2021 (2 years 2 months)
Assisted customers with deposits, withdrawals, and account inquiries, ensuring a smooth banking experience. Processed cash and check transactions accurately while managing a balanced cash drawer and guiding customers on bank products.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Computer Science
The Polytechnic Ibadan
Ordinary National Diploma, Agric and Bio-Environmental Engineering
Availability
Location
Authorized to work in
Job categories
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