Adeyinka oluwadamilolaAO
Open to opportunities

Adeyinka oluwadamilola

@adeyinkaoluwadamilol

Customer experience expert dedicated to enhancing client satisfaction.

Nigeria

What I'm looking for

I am looking for a role that values customer feedback and fosters growth.

I am a dedicated Customer Experience Expert with a strong background in the banking sector. My experience at United Bank of Africa has equipped me with the skills to provide timely support across various platforms, ensuring that customer inquiries are addressed efficiently. I take pride in my ability to juggle multiple inquiries, prioritize urgent matters, and meticulously document interactions to facilitate smooth follow-ups.

Previously, as a Bank Teller at Ecobank Nigeria Limited, I honed my skills in customer service by assisting clients with transactions and account management. My attention to detail and commitment to accuracy allowed me to maintain a balanced cash drawer while providing excellent service. I am passionate about gathering customer feedback to identify trends and improve service delivery, ultimately enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

United Bank of Africa logoUA
Current

Customer Experience Expert

United Bank of Africa

Jan 2022 - Mar 2024 (2 years 2 months)

Provided timely support on social media and live chat, addressing banking inquiries and ensuring a seamless customer experience. Handled transaction discrepancies and account management challenges while documenting interactions in Freshdesk. Gathered customer feedback to improve services.

Ecobank Nigeria Limited logoEL

Bank Teller

Ecobank Nigeria Limited

Jul 2019 - Sep 2021 (2 years 2 months)

Assisted customers with deposits, withdrawals, and account inquiries, ensuring a smooth banking experience. Processed cash and check transactions accurately while managing a balanced cash drawer and guiding customers on bank products.

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria logoNN

National Open University of Nigeria

Bachelor of Science, Computer Science

The Polytechnic Ibadan logoTI

The Polytechnic Ibadan

Ordinary National Diploma, Agric and Bio-Environmental Engineering

Tech stack

Software and tools used professionally

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