Ogundipe odunayo

I am a results-driven customer service executive with over four years of experience delivering exceptional support and cultivating positive customer experiences. I have proven expertise in effective communication, problem-solving, and utilizing CRM platforms. Committed to exceeding performance goals, I thrive in remote team environments, bringing a passion for customer satisfaction and a track record of achieving first-contact resolution.

During my time at Nigerian Television Authority, I observed the production department and performed vox pop under the supervision of the production manager. At Prestige Events and Gymnasium Centre, I attended to customer complaints, assisted clients in the registration process, and upsold gym subscriptions. I also prepared financial reports and supervised office purchases and staff. As a call center intern at Jos Electricity Distribution Plc., I actively contributed to achieving customer satisfaction and managed inbound and outbound phone operations. In my current role as a Client Service Executive/Outstation Manager at EL-LAB Medical Diagnostics and Research Centre, I attend to client's problems, dispatch results, and provide exceptional service to clients and their families. I also train and mentor new outstation client service executives.