Open to opportunities

Elizabeth Basil

@elizabethbasil

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Customer-focused client relations professional skilled in payment tracking and portfolio coordination.

Nigeria

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What I'm looking for

I seek a client-focused role where I can manage portfolios, improve retention, oversee payment tracking, and contribute to operational efficiency in a collaborative team.

I am a results-driven, customer-focused professional with experience in client engagement, payment tracking, and service support. I build and maintain strong client relationships, resolve issues effectively, and ensure timely delivery of financial obligations while using CRM tools and financial reporting to support operations.

I have improved customer retention through timely payment reminders and personalized service, supported onboarding processes, and maintained transaction integrity in fast-paced environments. I bring strong communication, negotiation, and problem-solving skills, and a disciplined, analytical approach to supporting business growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kreer BDL

Aug 2024 - Jun 2025 (10 months)

Managed client portfolios and CRM records, tracked transactions and outstanding payments, and escalated delayed accounts, improving customer retention through timely reminders and personalized support.

Customer Relationship Management CRM Tools Customer Retention Communication Data Tracking Escalation Management

Cashier

The Place Restaurant

Jan 2022 - Jul 2023 (1 year 6 months)

Processed cash, card, and digital transactions accurately, balanced sales reports, and resolved customer concerns to maintain trust and support operational efficiency in a high-volume environment.

Point of Sale Cash Handling Digital Payments Customer Service Reporting Team Collaboration

Graduate Trainee

University of Benin

Apr 2021 - Aug 2021 (4 months)

Conducted laboratory analyses, maintained records and hygiene standards, and ensured compliance with SOPs and quality assurance protocols during a laboratory training placement.

Record keeping Quality Assurance Health & Safety