Open to opportunities

Ofonime Abraham

@ofonimeabraham

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Dedicated Customer Service Representative & Virtual Assistant with 4+ years experience.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative and Virtual Assistant with over four years of experience in handling customer inquiries, dispute resolution, and administrative support. My expertise lies in email and chat support, PayPal dispute resolution, Shopify chargebacks, and logistics coordination. I am adept at improving customer satisfaction through proactive communication and efficient problem-solving.

Throughout my career, I have worked with various companies, including Premier Source Insurance and Unagi Scooters, where I provided top-tier customer service and managed order processing. My key achievements include reducing PayPal disputes and Shopify chargebacks by 90% and improving customer satisfaction ratings, resulting in numerous 5-star reviews. I am skilled in using CRM tools like Zendesk and Gorgias, and I thrive in fast-paced environments where I can optimize workflows and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Telemarketer (Pre-Qualifier)

Premier Source Insurance

Feb 2024 - Mar 2024 (1 month)

Conducted outbound calls to pre-qualify leads for insurance policies, addressing inquiries and maintaining detailed records. Collaborated with the sales team to enhance customer acquisition strategies, improving lead conversion rates.

Telemarketing Lead Qualification

Customer Service Specialist

Unagi Scooters

Jul 2021 - Oct 2023 (2 years 3 months)

Provided exceptional customer service through email, chat, and phone, resolving issues efficiently. Managed PayPal disputes and Shopify chargebacks, coordinated logistics, and improved customer satisfaction ratings significantly.

Customer Service PayPal Dispute Resolution Chargebacks Order Management Logistics Coordination

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Biochemistry

2012 - 2017

Grade: Second Class Upper Division

Studied Biochemistry with a focus on the chemical processes and substances that occur within living organisms. Achieved a Second Class Upper Division.