David Osemene
@davidosemene
Customer Support Specialist and Virtual Assistant delivering fast, organized service through chat, email, and CRM tools.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist and Virtual Assistant with remote experience resolving customer inquiries via live chat and email. I track orders, handle refunds and exchanges, maintain accurate CRM records, and escalate complex issues to ensure timely resolution.
In my current freelance role, I support daily operations using Zendesk, Intercom, Slack, and Google Workspace while maintaining over 95% CSAT and meeting response-time targets. I’m highly organized with strong administrative and multitasking skills, and I back my work with certifications in virtual assistance, digital marketing, sales, and AI automation.
Experience
Work history, roles, and key accomplishments
Virtual Assistant & Support Specialist
Freelance / Remote
Oct 2025 - Present (9 months)
Provided customer support via live chat and email, helping resolve order updates, shipment tracking, refunds, exchanges, and account inquiries. Used Zendesk, Intercom, Slack, and Google Workspace while maintaining organized CRM records and escalating complex issues for resolution.
Customer Service Representative
Retail Operations
Jun 2024 - Sep 2025 (1 year 3 months)
Supported customers with product, billing, and order inquiries and addressed concerns using a customer-first approach. Coordinated with fulfillment teams to resolve order issues and maintained accurate records while multitasking across requests.
Education
Degrees, certifications, and relevant coursework
Institution not specified
Bachelor of Engineering (B.Eng.), Mechanical Engineering
Completed a Bachelor of Engineering (B.Eng.) in Mechanical Engineering.
Institution not specified
Certified Virtual Assistant, Virtual Assistance
Completed the Certified Virtual Assistant program.
Institution not specified
Certification, Digital Marketing, Sales & AI Automation
Completed a Digital Marketing, Sales & AI Automation certification.
Institution not specified
Advanced Google Sheets & Data Organization Certification, Data Organization (Google Sheets)
Completed an Advanced Google Sheets & Data Organization certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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