Anozie chinaemelum
@anoziechinaemelum
Empathetic customer service professional driving high satisfaction.
NigeriaWhat I'm looking for
I am an empathetic, solutions-driven customer service professional with over 4 years' experience in fast-paced call center and remote support environments, skilled at turning customer issues into loyalty-building opportunities.
I've handled 60+ inbound/outbound calls daily, maintained a 95%+ customer satisfaction rating for 18 consecutive months, and supported cross-functional teams by flagging recurring issues and improving internal knowledge bases.
I am experienced with HubSpot, Shopify, Intercom, and productivity suites, and I enjoy mentoring new team members, developing call scripts, and consistently meeting SLAs and KPIs.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Pwan Group
Feb 2022 - Aug 2025 (3 years 6 months)
Handled 60+ inbound/outbound calls daily for land acquisition and service issues, maintained a 95%+ customer satisfaction rating over 18 months, and improved team performance by training new hires and refining call scripts.
KOCustomer Support Associate
Konga.com
Nov 2020 - Jan 2022 (1 year 2 months)
Provided email and live chat support for e-commerce customers, processed orders and refunds via Shopify and PayPal, and helped reduce average resolution time by 20% through knowledge base updates.
Education
Degrees, certifications, and relevant coursework
Highstone Global University
Master of Science, Public Health and Complementary Medicine
Enrolled in an MSc in Public Health and Complementary Medicine (in-view) focusing on public health principles and complementary medicine approaches.
Veritas University
Bachelor of Science, Microbiology
Grade: First Class Honors
Completed a Bachelor of Science in Microbiology with First Class Honors, graduating in October 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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