@joyjohnson1
Customer Support Specialist at Global Remote Support Services who resolved order and freight issues while maintaining 98%+ customer satisfaction.
NigeriaAt Global Remote Support Services, I handled customer communications across email, phone, and chat for U.S. client accounts, maintaining a 98%+ customer satisfaction rating. I processed orders, exchanges, warranty claims, and cancellations in Zen-desk and internal CRM systems.
At E-Commerce Solutions Ltd., I responded to customer inquiries and managed return authorizations, refunds, and replacements. I also used AI assistance tools to draft responses and summarize case notes for escalation.
Work history, roles, and key accomplishments
Global Remote Support Services
Jan 2024 - Jan 2025 (1 year)
Managed multi-channel customer communications for U.S. client accounts, maintaining a 98%+ satisfaction rating. Processed orders, exchanges, warranty claims, and cancellations in Zendesk and internal CRM systems.
E-Commerce Solutions Ltd.
Jan 2021 - Jan 2023 (2 years)
Responded to 59-70 customer inquiries daily regarding product specifications, pricing, and shipping. Managed return merchandise authorizations and processed refunds and replacements accurately.
Degrees, certifications, and relevant coursework
Higher National Diploma, Business Communication
Pursuing a Higher National Diploma in Business Communication, currently in progress.
Certified Customer Service Professional (CCSP), Customer Service
Completed the Certified Customer Service Professional (CCSP) training in 2026.
Associate Degree, Administrative Assistant
Graduated with an Associate Degree in Administrative Assistant in 2025.
Software and tools used professionally
NigeriaYou can contact JOY and 90k+ other talented remote workers on Himalayas.
Message JOYSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Chioma Kanu
Customer Support Specialist, Clique Prize
Augustina Ukachukwu
Customer Support Intern, Internflare
rebecca Apetuje
Distribution & Packing Specialist, Vicom Staffing Agency
Faith Augustine
Virtual Assistant & Customer Support, Alex Ventures
Ireoluwa Kayode
Customer and Vendor Success Associate, Cartway Logistics
David Osemene
Virtual Assistant & Support Specialist, Freelance / Remote
kolawole ogundare
Customer Support Representative, Independent Practice Projects
sylvester favour amarachi
Sales & Customer Service, Self Employed
Joy Okechi
Customer Service Representative, Logistics Company
Fikayomi Victoria Olukayode
Customer Support Representative, Freelance