Juliet Nicholas
@julietnicholas1
Customer-focused customer service professional and virtual assistant, skilled in inquiries, ticketing, and administrative support to improve client satisfaction.
NigeriaWhat I'm looking for
I’m a customer service and virtual assistance professional who enjoys turning questions into clear answers and support into smooth outcomes. I handle customer inquiries, resolve issues efficiently, and communicate professionally across phone, email, and virtual channels.
In freelance and customer-facing roles, I support day-to-day operations by managing schedules and records, maintaining accurate documentation, and supporting clients through order tracking, product questions, payment concerns, and account-related issues. I also resolve complaints and support tickets in a timely, professional manner while keeping strong product knowledge.
Most recently, I’ve taken on customer service leadership responsibilities—managing customer records, follow-ups, and service updates, while building trust through patience, clear communication, and reliability. I’m known for being organized, proactive, and adaptable, with a strong ability to learn new systems quickly.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2026 - Present (6 months)
Provided day-to-day customer and administrative support through email and chat, assisting with issue resolution and inquiries. Maintained accurate records, schedules, and documentation while communicating professionally and meeting deadlines in a remote environment.
Customer Support Representative
Shopify Stores
Feb 2026 - May 2026 (3 months)
Assisted customers with order tracking, product inquiries, payment concerns, and account-related issues. Resolved customer complaints and support tickets, maintained product knowledge, and collaborated with store owners to improve customer satisfaction.
Customer Service Representative & Manager
KJ World Cosmetics
May 2023 - Jan 2026 (2 years 8 months)
Handled daily customer inquiries, complaints, and support requests across communication channels while providing product recommendations and resolving issues. Managed customer records, follow-ups, and service updates, building strong customer relationships through clear communication and professionalism.
Customer Support Assistant
Bay Winery
Jan 2020 - Aug 2022 (2 years 7 months)
Provided customer support by responding to inquiries and resolving concerns professionally. Assisted with product information and order support, maintained documentation of customer interactions, and worked with the team to ensure smooth customer service operations.
Education
Degrees, certifications, and relevant coursework
Heritage Polytechnic
Higher National Diploma
2025 -
Pursuing a Higher National Diploma at Heritage Polytechnic beginning July 2025.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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