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Buzaru Ioana-Cristina

@buzaruioana-cristina

Customer Support Representative at Teleperformance, resolving customer issues through support and specialized offline assistance.

Romania

Message

What I'm looking for

I want to help customers resolve their issues as quickly and easily as possible, so they can end each interaction confident that their problem has been solved.

At Teleperformance, I work as a Customer Support Representative. Before that, at Foundever, I handled chat and email support, helped customers through social media, and worked on fraud, returns, and refund issues.

At Okian, I answered customer requests by phone, email, and social media, and created content for Facebook and Instagram. I used Excel for reports and gained experience with Salesforce and Sprinklr in customer support.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Teleperformance

Jun 2025 - Present (1 year 5 months)

Currently providing customer support remotely.

Customer Service Representative

Dossier

Oct 2024 - May 2025 (7 months)

Provided customer service support remotely.

Client Service Representative

Foundever

Feb 2020 - Oct 2024 (4 years 8 months)

Provided chat, social media, and email support for a client, using Salesforce and Sprinklr. Managed fraud, returns, and refunds in a specialized offline support department.

Salesforce Sprinklr Customer Support Social Media Fraud Management Returns Refunds

Client Service Analyst

Okian

Mar 2018 - Jan 2020 (1 year 10 months)

Handled client requests via calls, email, and social media, focusing on order-related inquiries. Managed social media content and created reports using Excel.

Excel Copywriting Photography Social Media Management Customer Service

Vice President

PRIME Brasov

Mar 2013 - Mar 2014 (1 year)

Served as Vice President, supporting leadership and organizational activities.

Intern

Publicis Warsaw

Jun 2013 - Sep 2013 (3 months)

Completed a three-month internship at an advertising agency, gaining exposure to agency operations across departments.

Member of the department of PR

PRIME Brasov

Nov 2011 - Mar 2013 (1 year 4 months)

Contributed to public relations activities and supported departmental operations.

Education

Degrees, certifications, and relevant coursework

Transylvania University of Brasov

Master of Social Science, Branding Campaign Management

2017 - 2019

Studied branding campaign management in depth, including consumer psychology, brand building, and public image management.

Transylvania University of Brasov

Bachelor of Social Science, Communication and Public Relations

2011 - 2014

Studied communication and public relations, covering topics such as verbal and nonverbal communication, social media, advertising, and event planning.