Open to opportunities

Marius Paraschiv

@mariusparaschiv

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Results-driven customer support specialist focused on fast troubleshooting and customer satisfaction.

Romania

Message

What I'm looking for

I’m looking for a role where I can deliver multichannel customer support, troubleshoot and escalate complex issues, and continuously improve processes. I want a team that values clear communication, ownership, and fast problem-solving—so I can grow further in Level 2 support.

I’m a results-driven Customer Service Specialist and Customer Support Analyst with a strong track record delivering high-quality assistance across phone, email, and live chat. I troubleshoot complex issues, escalate technical problems effectively, and keep interactions clear, professional, and customer-centric.

In my most recent role, I provided multichannel support to customers, drivers, couriers, and partners, collaborating cross-functionally to resolve issues and documenting all interactions and solutions in tools including Jira, Atlassian, Beehive, Zendesk, and Google Sheets. I contributed to three major projects and was promoted to Level 2 within three months, reflecting my ability to learn quickly, communicate well, and improve processes.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

M Plus

Mar 2023 - May 2025 (2 years 2 months)

Provided multichannel support to customers, drivers, couriers, and partners, resolving complex issues and escalating technical problems when needed. Documented interactions and solutions using Jira, Atlassian, Beehive, Zendesk, and Google Sheets, and contributed to major projects with promotion to Level 2 within three months.

Customer Support Multichannel Support Live Chat Email Support Phone Support Troubleshooting Customer Escalation Documentation Process Optimization Jira Atlassian Zendesk Google Sheets Active Listening Time Management Conflict Resolution

Team Coordinator

Angrosistul SRL

May 2022 - Jan 2023 (8 months)

Collaborated within a team to prepare goods for export and supported team coordination under time and workload pressure. Developed invoicing skills and handled face-to-face customer interactions while maintaining shipment accuracy and clear communication.

Team Coordination Invoicing Shipment Accuracy Communication

Customer Acquisition Specialist

Aqua Delivery

Identified and targeted potential customers through online platforms, primarily Facebook. Generated leads and executed advertising campaigns to increase brand visibility and sales.

Customer Acquisition Lead Generation Online Platforms Facebook Campaigns